Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Foster

Pelham,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

CSR

FAMILY BANK
03.2022 - Current
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

CSR

GUARDIAN BANK
03.2019 - 03.2022
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Loan Officer Assistant

PINNACLE BANK
02.2016 - 03.2019
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Assembled important paperwork and disclosures for borrower.

TELLER/CSR

FAMILY BANK
06.2008 - 02.2016
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Douglas High School
Douglas, AL

Skills

  • Customer Service
  • Managing Multiple Tasks
  • Customer Loyalty
  • Customer Service and Assistance
  • Multi-Line Telephone Systems
  • Greeting and Seating Clients
  • Administrative Duties
  • Client Satisfaction

Timeline

CSR

FAMILY BANK
03.2022 - Current

CSR

GUARDIAN BANK
03.2019 - 03.2022

Loan Officer Assistant

PINNACLE BANK
02.2016 - 03.2019

TELLER/CSR

FAMILY BANK
06.2008 - 02.2016

High School Diploma -

Douglas High School

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Whitney Foster