Whitney Gonzalez
Buffalo Wild Wings
Aurora,CO
11
years of professional experience
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Work History
Server
3 Years 7 Months- Greeted guests promptly and guided menu selections with attentive, friendly service.
- Entered accurate orders into POS system and coordinated requests with kitchen staff.
- Delivered food and beverages efficiently while maintaining dining room presentation.
- Anticipated guest needs and refilled drinks, condiments, and additional items quickly.
Server/Bartender, Manager
3 Years 8 Months- Delivered attentive table service, accurately entered orders, and coordinated timing with kitchen staff.
- Mixed cocktails, poured beverages, and maintained consistent bar standards during peak service periods.
- Recommended menu items, specials, and drink pairings to enhance guest satisfaction and check averages.
- Resolved guest concerns promptly, preserving positive dining experiences and supporting team service goals.
- Trained new staff on service standards, menu knowledge, and bar-side workflow expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Manager
3 Years 5 Months- Directed front-of-house and kitchen operations to maintain consistent guest service and workflow
- Scheduled staff and balanced labor needs with sales patterns
- Trained team members on service standards, safety procedures, and POS workflows
- Monitored inventory levels and coordinated orders to support uninterrupted service
- Resolved guest concerns quickly to protect satisfaction and return visits
- Reviewed daily performance and adjusted staffing to improve efficiency
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
High volume dining
Suggestive selling
Multitasking and organization
Shift management
Timeline
Server
Buffalo Wild Wings
03.2023 - 10.2026Read More
Server/Bartender, Manager
Red Robin
06.2019 - 02.2023Read More
Manager
Applebee's Grill + Bar
01.2016 - 06.2019Read More
Eaglecrest High School
High School Diploma
Read More