Whitney Hagerty
Mansfield
Summary
Federal health policy professional and U.S. Air Force Distinguished Graduate transitioning intentionally into clinical medicine. Extensive experience leading national regulatory initiatives at the Centers for Medicare & Medicaid Services (CMS), managing high-volume statutory processes with precision, and presenting complex policy to state stakeholders. Demonstrated academic excellence in core sciences. Brings clinical foundation, leadership maturity, and disciplined preparation to rigorous anesthesiology training. Known for reliability and adaptability in dynamics environments.
Overview
2026
2026
years of professional experience
Work History
Health Insurance Specialist
Centers for Medicare & Medicaid Services (CMS)
Dallas, TX
2016 - Current
- Led the national FOIA Community of Practice workgroup, coordinating multi-regional federal staff
- Designed and delivered national FOIA processing compliance training
- Processed 586 FOIA requests in 2023, reviewing 461,891 pages while maintaining a 98% on-time rate
- Interpreted complex federal regulations and ensured statutory compliance under strict deadlines
- Presented Rural Emergency Hospital (REH) implementation and regulatory guidance to state agency stakeholders
- Collaborated with cross-functional teams to improve operational workflows and service delivery.
- Developed educational materials for stakeholders on policy changes and benefits administration.
- Implemented process improvements that enhanced efficiency in programs processing procedures.
- Provided training and support to new staff on regulatory requirements and system navigation.
- Led initiatives to streamline communication between departments, fostering collaboration and efficiency.
Lead Medical Assistant
Trina Health Of Dallas
Dallas, TX
2013 - 2014
- Supervised daily operations of clinical team, ensuring adherence to protocols and quality standards.
- Implemented efficient patient scheduling system, improving appointment management and reducing wait times.
- Trained new medical assistants on procedures and best practices, fostering a collaborative work environment.
- Coordinated patient care initiatives, enhancing communication between healthcare providers and patients.
- Monitored inventory levels of medical supplies, streamlining procurement processes to ensure availability.
- Evaluated clinical workflows, identifying areas for improvement and implementing solutions to enhance efficiency.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Public Health Technician
United States Air Force
Grand Forks, ND
2006 - 2008
- Conducted health screenings and assessments to identify potential public health risks.
- Assisted in the implementation of disease prevention programs and vaccination campaigns.
- Collaborated with medical personnel to ensure accurate data collection and reporting.
- Educated community members on health practices and available resources for better outcomes.
- Monitored compliance with safety protocols during training exercises and medical operations.
- Analyzed health data trends to support program improvements and strategic planning efforts.
- Developed training materials for new technicians, enhancing onboarding process efficiency.
- Conducted thorough inspections of food establishments to ensure compliance with local and state regulations, safeguarding public health.
- Facilitated cross-agency collaboration for effective outbreak response efforts, ensuring timely containment of infectious diseases.
- Implemented quality improvement initiatives aimed at enhancing efficiency within public health service delivery systems.
- Conducted field investigations to identify sources of environmental hazards affecting communities' health and wellbeing.
- Conducted surveys and compliance investigations to determine compliance with health and safety standards.
- Collaborated with multidisciplinary teams to develop comprehensive plans addressing public health emergencies and outbreaks.
- Investigated potential and existing health issues of public to protect people from environmental and other hazardous diseases.
- Evaluated program effectiveness to develop improved methods and processes.
- Participated in regular professional development opportunities to stay current with emerging trends in public health practice.
Education
Master of Science -
University of California, San Diego (Extension)
La Jolla, CABachelor of Science - University Studies
University of Texas at Arlington
Arlington, TXPre-Health Coursework -
University of California, San Diego (Extension)
La Jolla, CASkills
- HIPAA compliance
- Claims processing
- Policy analysis
- Insurance regulations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Professionalism
- Policy changes
- Strategic planning
- Organizational skills
- Adaptability and flexibility
- Analytical thinking
- Problem-solving abilities
- Reliability
Accomplishments
- Processed 798 FOIA requests in 2025, reviewing 461,891 pages while maintaining a 98% on-time rate
- Led a team of 12 staff members in developing process improvement and work efficiency in FOIA processing.
Affiliations
- National FOIA Community of Practice Lead
- Black Alumni – University of Texas at Arlington
HONORS & AWARDS
2020 CMS Honor Award, 2018 Consortium Administrator’s Award for Excellence, Distinguished Graduate – USAF School of Aerospace Medicine
MILITARY MEDICAL TRAINING
- United States Air Force – School of Aerospace Medicine
- Distinguished Graduate, Public Health Apprentice Program
- Collected, analyzed, and interpreted public health data using epidemiological methods
- Conducted HIPAA training and contributed to medical contingency planning
- Participated in emergency preparedness initiatives to support operational readiness
CLINICAL EXPERIENCE
- Lead Medical Assistant
- Trina Health of Dallas – Dallas, TX
- Conducted patient intake, obtained medical histories, and assisted physicians during examinations and treatments
- Administered medications as directed and ensured adherence to clinical protocols
- Supervised and trained medical assistant staff to maintain standards of care
- Educated patients on treatment plans and preventive health measures
- Anesthesiology Shadowing – Texas Children’s Hospital, Houston, TX
- 17.5 hours / Shadowed three board-certified anesthesiologists
- Observed preoperative assessments, anesthetic induction, airway management, intraoperative monitoring, and postoperative recovery
- Gained exposure to interdisciplinary operating room coordination and perioperative decision-making
Awards
HONORS/AWARDS
• 2020 CMS Honor Award
• 2018 Consortium Administrator’s Award for Excellence
• Distinguished Graduate – USAF School of Aerospace Medicine
• National FOIA Community of Practice Lead
• Black Alumni – University of Texas at Arlington
• Competitive Bodybuilding Participant – Demonstrated structured goal execution, nutrition discipline, and performance readiness
• OrangeTheory Dri Triathlon (Dri-Tri)Participant – Completed endurance-based functional fitness competition
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bachelor of Science - University Studies
University of Texas at Arlington
Health Insurance Specialist
Centers for Medicare & Medicaid Services (CMS)
2016 - Current
Lead Medical Assistant
Trina Health Of Dallas
2013 - 2014
Public Health Technician
United States Air Force
2006 - 2008
Master of Science -
University of California, San Diego (Extension)
Pre-Health Coursework -
University of California, San Diego (Extension)