Whitney Hale
Lowell
Summary
Dedicated Customer Service professional with high level of enthusiasm and energy, Has knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling high-volume inbound and outbound calls and providing exceptional customer support. Over four years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
5
5
years of professional experience
Work History
DirecTV Sales Associate
DIRECTV/RDI
07.2017 - 05.2019
- Increased sales revenue by effectively presenting product features and benefits to potential customers.
- Explained features and advantages of DirecTV products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Outbound/Inbound Call Center Agent
Acurian Health/RDI
01.2017 - 06.2017
- Assisted customers with surveys for trial drugs
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Assisted in training new employees on company policies and effective call-handling techniques.
- Set up appointments with interested customers according to schedule availability.
- Made average of 50-100 outbound and inbound calls per day.
- provided eligible clients with accurate location information based on their availability
Reset Team Member
S.A.S
07.2016 - 01.2017
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Unloaded arriving product stock and moved to store display areas.
- Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Optimized shelf space utilization by rearranging displays for better visibility and accessibility of products.
- Assisted in maintaining accurate pricing throughout the store, updating price tags and confirming correct product placement during restocking activities.
- Increased product turnover by rotating stock according to expiration dates and seasonal demands.
Customer Service Representative
RDI Marketing Services
10.2014 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
North Country Senior Union High School
Newport, VT06-2013
Skills
- Quality assurance
- Computer skills
- Analytical skills
- Detail-oriented
- Dependable-Reliable
- Sales strategies
- Cold calling
- Upselling products
- Goal oriented
- Customer service
- Active listening
- Call center experience
Timeline
DirecTV Sales Associate
DIRECTV/RDI
07.2017 - 05.2019
Outbound/Inbound Call Center Agent
Acurian Health/RDI
01.2017 - 06.2017
Reset Team Member
S.A.S
07.2016 - 01.2017
Customer Service Representative
RDI Marketing Services
10.2014 - 06.2016
High School Diploma -
North Country Senior Union High School
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