Whitney Hall
Rantoul,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Carle Foundation Hospital
Urbana, IL
09.2023 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Hospital Scheduling Specialist
Carle Hospital
Urbana, IL
08.2022 - 09.2023
- Greeted customers, answered general questions and directed to appropriate locations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered telephones and responded to patient inquiries regarding their health concerns.
- Facilitated communication between hospital departments concerning patient care issues.
- Scheduled appointments for patients via phone and in person.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
MOA
OSF Saint Francis Medical Center
Urbana, IL
07.2021 - 05.2022
- Greeted patients and visitors in a professional and friendly manner.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Provided education to patients about their medications or treatments.
CNA
Accolade Health Care
Paxton, IL
11.2019 - 07.2021
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented patient care services by charting in designated areas.
CNA
Clark Lindsey Village
Urbana, Illinois
10.2017 - 10.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Associate of Applied Science - Medical Office
Danville Area Community College
Danville, IL05-2022
Skills
- Medical records oversight
- Insurance confirmation
- Clinical applications
- Treatment setup
- Inventory and supply management
- coding
Certification
Certified Medical Assistant NHA (CCMA)
Certified Advanced Office Medical Assistant
Certified Nursing Assistant
BLS Certification
Timeline
Certified Medical Assistant
Carle Foundation Hospital
09.2023 - Current
Hospital Scheduling Specialist
Carle Hospital
08.2022 - 09.2023
MOA
OSF Saint Francis Medical Center
07.2021 - 05.2022
CNA
Accolade Health Care
11.2019 - 07.2021
CNA
Clark Lindsey Village
10.2017 - 10.2019
Associate of Applied Science - Medical Office
Danville Area Community College
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