Whitney Hawkins
Albuquerque
Summary
Detail-oriented Administrative Assistant and experienced Account Manager with a strong background in client relations, office administration, communication, and customer service. Skilled in managing high-volume workflows, supporting attorneys and executives, resolving issues efficiently, and maintaining a professional and organized office environment. Adept at handling confidential information, coordinating schedules, and delivering exceptional support to internal teams and clients.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Jackson Nelson Attorneys at Law
Norfolk
07.2025 - 12.2025
- Provide administrative support to attorneys, including preparing legal documents, correspondence, and case files.
- Prepared court documents and filings according to legal requirements and deadlines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinate attorney schedules, appointments, and court dates to ensure timely workflow.
- Perform data entry, maintain client records, and update case management systems.
- Assist with billing, payment processing, and maintaining accurate financial records.
Account Manager
Interior Logic Group
Chantilly
08.2023 - 04.2025
- Increased client satisfaction by building strong relationships and responding promptly to needs.
- Maintained high client retention through exceptional service and proactive communication.
- Managed a diverse portfolio of accounts, ensuring timely updates and effective problem resolution.
- Resolved escalated issues to prevent client loss and maintain positive relationships.
- Served as the primary point of contact for all matters related to assigned accounts.
Community Manager
GSL Properties
Albuquerque
04.2021 - 05.2023
- Evaluated community goals and aligned strategies using data-driven decision-making.
- Trained staff on digital tools for effective online communication and resident engagement.
- Resolved tenant inquiries and complaints to ensure high satisfaction.
- Conducted inspections to ensure property quality and identify improvement needs.
- Produced reports to keep leadership informed on community performance.
- Maintained knowledge of lease and renewal rates to support necessary changes.
- Collaborated with maintenance teams to complete repairs efficiently.
Assistant Community Manager
EMG Management
Albuquerque
09.2020 - 04.2021
- Inspected units before and after moves to determine readiness and assess charges.
- Coordinated with maintenance staff to complete service requests promptly.
- Provided high-quality customer service to current and prospective tenants.
- Processed resident payments and maintained accurate account records.
- Prepared monthly reports tracking occupancy, rent collection, and budget metrics.
Leasing Agent
Monarch Investments
Albuquerque
10.2018 - 09.2020
- Conducted background, reference, and credit checks for prospective tenants.
- Streamlined the leasing process by managing applications efficiently.
- Responded quickly to tenant questions and maintenance requests.
- Provided detailed tours highlighting property features.
- Coordinated move-ins and ensured documentation accuracy.
- Distributed and followed up on tenant renewal notices.
- Participated in inspections for move-ins and move-outs.
Education
Psychology -
University of New Mexico
Albuquerque, NMHigh School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Administrative support
- Client relations
- Account management
- Customer service
- Data entry & document preparation
- Scheduling & calendar management
- Phone & email communication
- Issue resolution
- Team collaboration
- Vendor coordination
- Multi-family property management
- File organization & recordkeeping
Timeline
Administrative Assistant
Jackson Nelson Attorneys at Law
07.2025 - 12.2025
Account Manager
Interior Logic Group
08.2023 - 04.2025
Community Manager
GSL Properties
04.2021 - 05.2023
Assistant Community Manager
EMG Management
09.2020 - 04.2021
Leasing Agent
Monarch Investments
10.2018 - 09.2020
Psychology -
University of New Mexico
High School Diploma -
Los Lunas High School