Whitney Jones

Unemployment Call Center handling complex employer unemployment questions, conducting in depth fact-finding, and acting as a lead over entry level staff.

Managing high level inquiries via phone and email regarding Employer Quarterly Wage Reports, Account eligibility, and payment statuses

• Tracking and coordinating the receipt, storage, and timely delivery of goods
• Checking orders, bills, inventory, and deliveries for accuracy
• Maintaining records, reports, and other documentation
• Ensuring maintenance standards and compliance with health and safety regulations
• Collaborating and coordinating with other departments and outside vendors
• Supervised team of warehouse employees, ensuring efficiency and maximizing productivity by coordinating logistical processes.

• Provided excellent customer service by determining the best option for their requested needs
• Identified and offered additional sales opportunities
• Assisted in choosing the best care options for them or their loved one’s

• Responded to customer inquiries via phone ensuring timely resolution of Medicaid issues.
• Assisted customers in understanding products and services, enhancing overall health satisfaction.
• Documented customer interactions accurately in CRM system for future reference.
• Collaborated with team members to improve service response times and efficiency.

• Ensured compliance with company policies and industry regulations during all aspects of supply coordination.
• Assessed risks within the supply chain and implemented mitigation strategies to minimize potential disruptions.
• Managed supplier relationships, ensuring timely delivery of high-quality products at competitive prices.