Whitney Jules
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Allied Universal Security Services
Fort Lauderdale, FL
04.2024 - Current
- Assisted customers with inquiries and provided accurate information about services.
- Handled customer complaints and resolved issues in a timely manner.
- Documented service requests and maintained detailed records for reference.
- Utilized communication skills to engage effectively with diverse customers.
- Monitored security systems and reported any irregularities to management.
- Collaborated with team members to improve service delivery processes.
- Trained new team members on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Warehouse Worker
Ontrac
Miami, FL
02.2021 - 03.2024
- Investigated any reported problems regarding shipping errors or damages.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Used scanners to track parcel information, condition or receipt.
Education
North Miami Beach Senior High School
Miami , FLAssociate of Science - Human Services
Broward College
Fort Lauderdale, FL 10.2024 - 01.2026
Skills
- Paperwork processing
- Customer relationship management (CRM)
- Data entry
- Customer education
- Call management
- Team development
- Computer proficiency
- Problem resolution
- Delivery scheduling
Languages
English, French, Creole
Full Professional
Timeline
Associate of Science - Human Services
Broward College
10.2024 - 01.2026
Customer Service Representative
Allied Universal Security Services
04.2024 - Current
Warehouse Worker
Ontrac
02.2021 - 03.2024
North Miami Beach Senior High School