Summary
Overview
Work History
Education
Skills
Timeline
Server

Whitney Klein

14600 N Rockwell Ave #203 Oklahoma City,United States

Summary

Service-oriented Server with 6 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Server

Benihanas
Anaheim, CA
04.2010 - 08.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Server

Taco Roco
Buellton, CA
06.2004 - 07.2006
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Associate of Arts - Psychology

Orange Coast College
Costa Mesa, CA
05.2016

Skills

  • Customer Service and Rapport
  • Cool Under Pressure
  • Menu Recommendations
  • Food and Beverage Service
  • High Energy and Stamina
  • Specials Promotion and Upselling
  • High Volume Dining
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Service-Oriented
  • Warm and Friendly

Timeline

Server

Benihanas
04.2010 - 08.2014

Server

Taco Roco
06.2004 - 07.2006

Associate of Arts - Psychology

Orange Coast College

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Whitney Klein