Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Lassiter

Chandler,AZ

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Brekky Brunch
Chandler, AZ
03.2023 - 01.2025
  • Implemented successful business strategies to increase revenue and target new markets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, interviewed and hired qualified staff for open positions.

Head Chef

Oasis Behavioral Health Hospital
Chandler, AZ
01.2022 - 02.2023
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Monitored quality, presentation and quantities of plated food across line.
  • Developed innovative recipes to suit complicated dietary requirements for customers.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Checked quality of food products to meet high standards.

General Manager

Biscuits Cafe
Chandler, AZ
01.2014 - 12.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed service and sales strategies to improve retention and revenue.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created schedules and monitored payroll to remain within budget.

Education

High School Diploma -

Oxnard High School
Oxnard, CA
06-2004

Skills

  • Customer relations
  • Cost reductions
  • Expense control
  • Training and development
  • Staff supervision
  • Verbal and written communication

Certification

  • Food Handlers Certification
  • Food Handlers Manager Certification
  • Arizona Title 4 Alcohol Certification

Timeline

General Manager

Brekky Brunch
03.2023 - 01.2025

Head Chef

Oasis Behavioral Health Hospital
01.2022 - 02.2023

General Manager

Biscuits Cafe
01.2014 - 12.2021

High School Diploma -

Oxnard High School

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Whitney Lassiter