Whitney Loving
Portsmouth,VA
Summary
Dynamic customer service professional with a proven track record at H&R Block, excelling in complaint resolution and enhancing client satisfaction. Skilled in technical support and product promotion, I consistently met service level goals, driving customer retention and loyalty through effective communication and proactive problem-solving.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Phyllis Edwards LLC
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
A I Live Chat Advisor
H&r Block
03.2019 - 09.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed issues in associate, tool, and service delivery identified through statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Key Holder
Cookout Restaurant
Portsmouth, NH
02.2022 - 08.2025
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Successfully drove new product lines to increase annual profits by Number%.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Digital Business Management
Rockdale County High
Loganville, GA08.2011
Skills
- Complaint resolution
- Scheduling
- Account updating
- Minute taking
- Customer service
- Customer relations
- Product promotion
- Spreadsheets
- Technical support
- Microsoft outlook
Timeline
Key Holder
Cookout Restaurant
02.2022 - 08.2025
A I Live Chat Advisor
H&r Block
03.2019 - 09.2025
Customer Service Representative
Phyllis Edwards LLC
Digital Business Management
Rockdale County High