Whitney Master

• Started as a room attendant, cross trained for laundry department due to necessity for the company, and later became a floor porter due to my ability to drive the utility vehicles.
• Safely operate flatbed utility truck with accordion lift gate.
• Delivers supplies/equipment to necessary locations across campus
• Maintain inventory in lodges; including bed/bath linen, cleaning supplies and equipment.
• Completed hygiene maintenance to a high standard and managed waste disposal
• Used a variety of commercial cleaning equipment such as extractors, floor buffers, floor strippers, pressure washer, backpack leaf blower/vacuum, industrial washers, dryers, and flatiron, and more
• Excel in customer service and hospitality
• Maintained guest privacy and confidentiality of personal property/information.
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• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Designed sales and service strategies to improve revenue and retention.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Administered employee discipline through verbal and written warnings.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Created schedules and monitored payroll to remain within budget.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Supervised employees through planning, assignments, and direction.
• Tracked monthly sales to generate reports for business development planning.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Analyzed market trends to inform business decisions and strategies.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Implemented campaigns and promotions to help with developing goods and services.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

• Inspected packages for damages or defects and recorded any issues found.
• Maintained a clean work environment by removing debris from the loading dock area and ensured foot traffic was flowing safely in proper direction.
• Participated in regular safety meetings and training sessions.
• Sorted packages at high rates
• Picked and staged outgoing
• Successfully utilized and trained associates on the handheld computers/scanning devices used to perform duties.
• Onboarding and training “Ambassador” for new team members
• Lift 50lbs+ regularly and safely.
• Safely used equipment such as conveyor belt, hydraulic pallet jacks, hand carts etc.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Operated equipment and machinery according to safety guidelines.
• Achieved cost-savings by developing functional solutions to problems.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Recognized by owners of the company for providing exceptional customer service and team management skills.
• Operated a variety of machinery and tools safely and efficiently.

• Effectively trained and lead production and shipping teams.

• Quality control.

• Ensured production, packaging, and shipping exceeded expectations.

• Built a rapport with suppliers to maintain best prices and timely deliveries of materials.

• Created and introduced new products to our existing portfolio.

• Maintained a safe and cleanly environment in work areas.

• Lead tours of our facility to customers, vendors, and special guests.

• Participated in promotional events at festivals.