Whitney McGuire
Statham,GA
Summary
Accomplished PBX Supervisor with a proven track record at St. Mary's Healthcare System, enhancing telecommunications efficiency and team performance. Expert in switchboard management and professional communication, I have successfully trained and developed staff, improving operational productivity by over 30%. Skilled in Microsoft and emergency response, my leadership and technical abilities drive results.
Overview
15
15
years of professional experience
Work History
PBX Supervisor
St. Mary's Healthcare System
1230 Baxter Street Athens. Ga
06.2023 - Current
- Operate switchboard and route incoming calls to appropriate departments.
- Support customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Collect and verified telephone numbers, addresses, and proper spelling of names.
- Complete bi-weekly payroll for employees.
- Hire, manage, developed, train staff, establish and monitor goals. Conduct performance reviews.
- Make monthly schedules for employees.
PBX Operator
St. Mary's Healthcare System
1230 Baxter St. Athens, Ga
09.2017 - 06.2023
- Operate switchboard and route incoming calls to appropriate departments.
- Support customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Collect and verified telephone numbers, addresses, and proper spelling of names.
- Create and maintained company phone directory with current extensions and staff information.
- Maintained accurate records of calls placed and received.
- Administrative duties.
Patient Care Technician
St. Mary's Healthcare System
1230 Baxter St. Athens, Ga
11.2014 - 09.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Certified Nursing Assistant
Visiting Angels Home Care
3700 Atlanta Hwy Suite 40, Athens, Ga
02.2010 - 02.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05.2004
Skills
- Switchboard Management
- Professional Communication
- Proficient in Microsoft
- Paging Systems
- Emergency Response
- Schedule Coordination
- Clear Communication
- Clerical Support
- Call Routing
- Computer Skills
- System Troubleshooting
- Typing Skills
Timeline
PBX Supervisor
St. Mary's Healthcare System
06.2023 - Current
PBX Operator
St. Mary's Healthcare System
09.2017 - 06.2023
Patient Care Technician
St. Mary's Healthcare System
11.2014 - 09.2017
Certified Nursing Assistant
Visiting Angels Home Care
02.2010 - 02.2022
High School Diploma -
Oconee County High School