Whitney McGuire
Statham,GA
Summary
Accomplished PBX Supervisor with a proven track record at St. Mary's Healthcare System, enhancing telecommunications efficiency and team performance. Expert in switchboard management and professional communication, I have successfully trained and developed staff, improving operational productivity by over 30%. Skilled in Microsoft and emergency response, my leadership and technical abilities drive results.
Overview
15
15
years of professional experience
Work History
PBX Supervisor
St. Mary's Healthcare System
06.2023 - Current
- Operate switchboard and route incoming calls to appropriate departments.
- Support customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Collect and verified telephone numbers, addresses, and proper spelling of names.
- Complete bi-weekly payroll for employees.
- Hire, manage, developed, train staff, establish and monitor goals. Conduct performance reviews.
- Make monthly schedules for employees.
PBX Operator
St. Mary's Healthcare System
09.2017 - 06.2023
- Operate switchboard and route incoming calls to appropriate departments.
- Support customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Collect and verified telephone numbers, addresses, and proper spelling of names.
- Create and maintained company phone directory with current extensions and staff information.
- Maintained accurate records of calls placed and received.
- Administrative duties.
Patient Care Technician
St. Mary's Healthcare System
11.2014 - 09.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Certified Nursing Assistant
Visiting Angels Home Care
02.2010 - 02.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05.2004
Skills
- Switchboard Management
- Professional Communication
- Proficient in Microsoft
- Paging Systems
- Emergency Response
- Schedule Coordination
- Clear Communication
- Clerical Support
- Call Routing
- Computer Skills
- System Troubleshooting
- Typing Skills
Timeline
PBX Supervisor
St. Mary's Healthcare System
06.2023 - Current
PBX Operator
St. Mary's Healthcare System
09.2017 - 06.2023
Patient Care Technician
St. Mary's Healthcare System
11.2014 - 09.2017
Certified Nursing Assistant
Visiting Angels Home Care
02.2010 - 02.2022
High School Diploma -
Oconee County High School
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