Vanessa Jones
Jackson,MS
Summary
Results-driven PBX Supervisor with a solid background in supervising operations and mentoring staff. Known for exceptional communication skills and a commitment to reducing wait times, enhancing customer satisfaction through effective scheduling and call routing strategies.
Overview
32
32
years of professional experience
Work History
PBX Supervisor / Scheduling Supervisor
Merit Health Riveroaks Hospital
Flowood, MS
06.2016 - Current
- Supervised daily operations of PBX system ensuring efficient call routing and service delivery.
- Trained and mentored staff on best practices for customer service and communication protocols.
- Developed and implemented procedures to enhance call handling efficiency and reduce wait times.
- Monitored system performance, identifying issues, and coordinating timely resolutions with technical support teams.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Trained and mentored staff on scheduling software to improve accuracy in patient appointments.
PBX Operator
Merit Health River Oaks
Flowood, MS
06.2012 - 06.2016
- Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
- Coordinated communication between departments, ensuring seamless connectivity and timely information relay.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on PBX operations and best practices for effective call handling.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Housekeeper
Hospital Housekeeping Solutions
Jackson, MS
02.2011 - 03.2016
- Managed daily cleaning operations to ensure a safe and sanitary environment for patients and staff.
- Trained new staff on effective cleaning procedures and safety protocols, enhancing team performance.
- Implemented quality control measures to maintain high cleanliness standards throughout hospital facilities.
- Coordinated with nursing staff to address specific cleaning needs and improve patient satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping Supervisor
Roberts Walthall Hotel
Jackson, MS
04.1994 - 09.2010
- Supervised daily housekeeping operations to ensure cleanliness and adherence to hotel standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Education
High School Diploma -
Wingfield High School
Jackson, MSSkills
- Team management
- Call routing
- Employee evaluation
- Excellent phone demeanor
- Computer skills
- Clear communication
- Typing skills
- Professional communication
- Schedule coordination
- Paging systems
- Switchboard management
- Call center operations
Timeline
PBX Supervisor / Scheduling Supervisor
Merit Health Riveroaks Hospital
06.2016 - Current
PBX Operator
Merit Health River Oaks
06.2012 - 06.2016
Housekeeper
Hospital Housekeeping Solutions
02.2011 - 03.2016
Housekeeping Supervisor
Roberts Walthall Hotel
04.1994 - 09.2010
High School Diploma -
Wingfield High School