Whitney Michaud
Green Bay,WI
Summary
Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of professional experience
Work History
General Manager
Scooters Coffee
Green Bay, WI
08.2022 - 07.2024
- Coached employees on customer service and selling techniques
- Maintained organized store environment for customer and employee health and safety
- Created work schedules to maintain top-quality customer service and lower labor costs
- Updated records related to sales, customer feedback, and inventory
- Assisted with training staff on all internal operational functions
- Achieved high per customer sales to meet company expectations
- Utilized data to identify sales opportunities and maximize profits
- Communicated performance issues to develop performance improvement plans
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cash handling processes to ensure accuracy of transactions.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Barista Shift Lead
Kavarna Coffeehouse
Green Bay, WI
03.2020 - 08.2022
- Prepared coffee, tea and espresso-based drinks to order
- Trained baristas to continually improve guest experiences
- Established and enforced barista standards and best practices
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy
- Met with management team to discuss operational challenges and solutions
Education
Associate - Business In Management Candidate
Northeast Wisconsin Technical College
05.2025
High School Diploma -
Preble High School
Green Bay, WI05-2020
Skills
- Sales Expertise
- Issue Resolution
- Customer Service
- Staff Management
- Time Management
- Sales and Marketing
- Account Management
- Financial Administration
- Business Development
- Expense Control
- Staff Supervision
- Operations Oversight
- Workflow Planning
- Schedule Management
- Service Quality Improvement
- Project Planning
- Inventory Control
- Data review
- Community Outreach
- Sales expertise
Timeline
General Manager
Scooters Coffee
08.2022 - 07.2024
Barista Shift Lead
Kavarna Coffeehouse
03.2020 - 08.2022
Associate - Business In Management Candidate
Northeast Wisconsin Technical College
High School Diploma -
Preble High School
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