Whitney Minor
Chicago,IL
Summary
Proven Dental Treatment Coordinator with a track record of enhancing patient satisfaction and increasing case acceptance rates at Chicago Prosthodontics. Skilled in insurance verification and treatment planning, coupled with exceptional multitasking capabilities. Demonstrates strong office administration and phone etiquette, ensuring efficient claim processing and improved practice cash flow.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator
Chicago Prosthodontics
Chicago, IL
07.2022 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
Dental Treatment Coordinator
Webster Dental Associates
Skokie, IL
09.2021 - 07.2022
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Direct Support Professional/Lead Job Coach
Misericordia
Chicago, IL
06.2017 - 08.2021
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Team Leader
Federal Mogul Auto
Skokie, IL
04.2016 - 06.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Associate of Applied Science - Business Administration And Management
MacCormac College
Chicago, IL05.2020
Skills
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Treatment Planning
- Excellent multitasking capability
Timeline
Dental Treatment Coordinator
Chicago Prosthodontics
07.2022 - Current
Dental Treatment Coordinator
Webster Dental Associates
09.2021 - 07.2022
Direct Support Professional/Lead Job Coach
Misericordia
06.2017 - 08.2021
Team Leader
Federal Mogul Auto
04.2016 - 06.2017
Associate of Applied Science - Business Administration And Management
MacCormac College