Whitney Moody
Garysburg,NC
Summary
Seasoned professional with 8 years of experience in healthcare and customer-facing roles, seeking a Customer Service Rep position. Excelled in registration, insurance verification, and providing exceptional customer service at ECU Health North and Duke PRMO. Proficient in EMR systems, adept at training staff, and skilled in maintaining high-quality patient interactions.
Overview
11
11
years of professional experience
Work History
Case Manager
Russell Tobin
05.2024 - Current
- Inbound Phone Queue/General Program Inquires
- Determination for support programs (Copay, PAP, Medicaid, etc.)
- Pharmacy triage and coordination
- Order processing for wholesale orders
- Other follow-up activities (missing info, prior authorization, etc.)
- Intakes and reports adverse events as directed.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Evaluated treatment plans against individual goals and healthcare standards.
Patient Access Representative II
ECU Health North
10.2021 - Current
- Facilitate patient registration and discharge processes, ensuring accurate data entry and efficient patient flow
- Verify patient insurance coverage and collect copays, contributing to the accuracy of billing and financial operations
- Provide comprehensive customer service, handle incoming calls, review documentation, and train new staff on EMR systems to maintain high-quality administrative support.
Deli Associate
Walmart
08.2020 - 02.2021
- Maintained strict hygiene standards by diligently sanitizing work areas, ensuring a safe and clean environment for food preparation
- Contributed to team development by effectively training new employees, fostering a collaborative and knowledgeable workforce.
Certified Nursing Assistant
Halifax Medical Center
06.2019 - 08.2020
- Assisted with patient daily care activities, including feeding, bathing, dressing, grooming, ambulation, and range of motion exercises
- Monitored and recorded vital signs, ensuring accurate documentation of patient health data in the electronic medical record (EMR) system
- Provided compassionate postmortem care, adhering to facility protocols and respecting the dignity of the deceased.
Patient Service Associate
Duke PRMO
04.2017 - 12.2017
- Managed patient registration and check-in/out processes, ensuring accurate collection of co-pays and verification of insurance details to maintain financial integrity and patient satisfaction
- Coordinated appointment scheduling and processed referrals, while proficiently handling incoming calls and reviewing documentation within the EMR system to support patient care continuity.
Health Unit Coordinator/ Nursing Assistant
Duke University Health Systems
12.2015 - 04.2017
- Coordinated patient registration and monitored vital signs, ensuring accurate documentation and attentive care for pediatric patients ranging from neonates to adolescents
- Managed unit operations by maintaining inventory levels, handling confidential documentation, and utilizing EMR systems for efficient patient record-keeping.
Patient Sitter
UNC HEALTH
10.2016 - 03.2017
- Monitored individuals under care to ensure adherence to safety protocols, maintaining a secure environment
- Provided vigilant oversight to prevent potential self-harm or accidents among patients.
Certified Nurse Assistant
Signature Healthcare of Roanoke Rapids
07.2013 - 07.2015
- Delivered compassionate care to enhance the quality of life for residents, ensuring personalized attention to their needs
- Monitored and documented residents' vital signs, contributing to their health management
- Supported residents with personal hygiene and daily living activities, while facilitating meal service to promote nutritional well-being.
Education
High School Diploma -
Northampton County High School West
Gaston, NC06.2007
Skills
- Customer Service
- Computer Operation
- Typing
- Clerical Experience
- Medical Office Experience
- Insurance Verification
- Ability to Use Windows XP, Windows 7-10, Internet Search, Data Entry and Record Management, Microsoft Office, Spreadsheet, and Database
- Epic
- Multitasking
- Records Management
- Health History Documentation
- Patient support
- EMR / EHR
- Positive Attitude
- Problem-Solving
- Analysis
- Documentation And Reporting
- Case Management Tracking
Timeline
Case Manager
Russell Tobin
05.2024 - Current
Patient Access Representative II
ECU Health North
10.2021 - Current
Deli Associate
Walmart
08.2020 - 02.2021
Certified Nursing Assistant
Halifax Medical Center
06.2019 - 08.2020
Patient Service Associate
Duke PRMO
04.2017 - 12.2017
Patient Sitter
UNC HEALTH
10.2016 - 03.2017
Health Unit Coordinator/ Nursing Assistant
Duke University Health Systems
12.2015 - 04.2017
Certified Nurse Assistant
Signature Healthcare of Roanoke Rapids
07.2013 - 07.2015
High School Diploma -
Northampton County High School West
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