WHITNEY NELSON
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled and capable in working closely as or with management based roles in various healthcare facilities. Professional and knowledgeable office administrator with proven ability to organize, prioritize, coordinate and take charge of tasks in a timely manner. Dedicated, hardworking team player, responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Support Associate
NORTHWELL Health Cohen Children's Hospital
2023.04 - Current
- Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors.
- Answering telephones, taking messages, directing intercom pages.
- Scheduling appointments/meetings.
- Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes.
- Collecting payments; Keeping inventory and ordering supplies for the department/office.
- Direct secretary to multiple providers, maintaining professional relationships and trust between provider and staff, assuring all work is completed and provider is on top of everything needed and requested.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Supported team with knowledgeable administrative assistance.
Home Agent
Teleperformance
2022.01 - 2023.03
- Performed tasks using Google Docs, Coinbase Applications, Google ID searches, and Excel.
- Completed total of 10-16 assigned cases per day, conducting extensive customer verification, transaction activity checks, IP address lookups, etc.
- Responded in timely manner to all requests per company, based on policy changes, and added on work duties.
- Attended any and all work video chat or voice call meetings.
- Maintained relationship with management on daily basis, to confirm required work expectations, issues with system or any other needs per day to day basis.
- Completed all assigned and required Qualification courses for assigned contract.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Tracked fraud cases and monitored trends to develop strategies for prevention. Performed risk assessments to determine level of fraud risk and prioritize investigations.
Administrative Assistant
PREMISE HEALTH/ NYRA FIRST AID
2019.07 - 2021.04
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed employee documents and credentials for over 35 EMTS Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Executed record filing system to improve document organization and management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments. Provided educational documents and pamphlets to patients increasing employee patient education.
REGISTAR
NYU WINTHROP UNIVERSITY HOSPITAL
2014.09 - 2018.08
- Greeted patients, visitors and answered telephone in prompt and courteous manner.
- Communicated with nursing staff to aid in patient care and processing increasing productivity.
- Possessed ability to update demographic and insurance verification using Soarian and wound expert application as well as inputting functions on electronic billing such as RTE .
- Familiar with medical terminology Thorough data entry while documenting any incomplete admissions/registrations in manner prescribed .
- Maintained positive customer service at all times, referring unresolved issues to appropriate supervisor Monitored daily activity and completion of performance reports as assigned for over 40-60 patients seen a day.
- Delegated and oversaw assignments to registrars Assisted with interview process with new applicants and training of new hires.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits, Collecting and processing co-payments and out-of-pocket charges using EMR system.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - FINANCE
SUNY CANTON
Canton, NY05.2026
Associate of Arts - Mass Communication
LaGuardia Community College
Long Island City, New York04.2014
HS DIPLOMA - undefined
QUEENS HIGH SCHOOL of TEACHING
BELLEROSE, New York06.2012
Skills
- CUSTOMER INTERACTION
- READING COMPREHENSION
- CUSTOMER SUPPORT
- CUSTOMER EXPERIENCE
- EMR SYSTEMS
- RECORDS MAINTENANCE
- HIPPA GUIDELINES
- CALL CENTER SUPPORT
- INSURACE VERIFICATION
- FRONT DESK OPERATIONS
- HOSPITAL ADMISSIONS AND PROTOCALS
- CPR/AED CERTIFIED
- SOARIAN EMR
- ALLSCRIPTS EMR
- OAS GOLD
- EPIC EMR
- EXCEL
- MICROSOFT
- Schedule Management
- Remote Support
Personal Information
Title: Administrative Assistant
Timeline
Administrative Support Associate
NORTHWELL Health Cohen Children's Hospital
2023.04 - Current
Home Agent
Teleperformance
2022.01 - 2023.03
Administrative Assistant
PREMISE HEALTH/ NYRA FIRST AID
2019.07 - 2021.04
REGISTAR
NYU WINTHROP UNIVERSITY HOSPITAL
2014.09 - 2018.08
Bachelor of Science - FINANCE
SUNY CANTON
Associate of Arts - Mass Communication
LaGuardia Community College
HS DIPLOMA - undefined
QUEENS HIGH SCHOOL of TEACHING
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