Whitney Peters
Pelahatchie,MS
Summary
I am a very fast learner and team player. I am very energetic. I am able to multi-task under stressfully situations as well as be an active listener. I have a lot of skills that will help me advance in my career with whatever I choose to do. I am a former 911 dispatcher and CPR certified. I enjoy helping people and want to also join my local Fire Department. I plan on trying to take some college courses to help further my education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Trustmark National Bank
Flowood, MS
03.2023 - Current
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Pre-Suit Secretary
Morgan & Morgan Law Firm
Jackson, MS
05.2022 - 03.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
911 Dispatcher
Pelahatchie Police Department
Pelahatchie, MS
04.2021 - 05.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
911 Dispatcher
Flowood Police Department
Flowood, MS
06.2019 - 04.2021
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Cashier
Dollar General
Puckett, MS
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Recreation Assistant
Yogi On The Lake
Pelahatchie, MS
01.2015 - 03.2019
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Promoted inclusivity within all recreational opportunities offered so everyone felt comfortable participating.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept athletic and games equipment and facilities organized and maintained.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
High School Diploma -
Vanhorn Christian School
Pelahatchie, MS05.2015
Skills
- Documentation
- Creative Thinking
- Customer Service-Oriented
- Relationship building and management
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Information Gathering
Certification
CPR
Languages
English
Native or Bilingual
Timeline
Relationship Banker
Trustmark National Bank
03.2023 - Current
Pre-Suit Secretary
Morgan & Morgan Law Firm
05.2022 - 03.2023
911 Dispatcher
Pelahatchie Police Department
04.2021 - 05.2022
Cashier
Dollar General
08.2020 - 02.2021
911 Dispatcher
Flowood Police Department
06.2019 - 04.2021
Recreation Assistant
Yogi On The Lake
01.2015 - 03.2019
High School Diploma -
Vanhorn Christian School