Whitney Pierre Louis
Brooklyn,NY
Summary
A dedicated and highly motivated individual with a Bachelor's degree in Psychology and Associate's degree in Liberal Arts, eager to pursue a challenging and rewarding career. Skilled in understanding complex psychological concepts, and applying them in practical settings. Known for excellent communication, critical thinking, and problem-solving abilities. Keen to utilize my psychology background to contribute to fields such as mental health, human resources, counseling, or social services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Care Administrative Receptionist
Centers Urgent Care
Brooklyn , NY
2020.12 - Current
- Extensive experience in greeting and engaging with patients to ensure a positive initial interaction.
- Proficient in identifying the purpose of patients' visits, meticulously preparing patient charts for appointments, and ensuring all required information is accurately documented.
- Process insurance claims and verify patients' coverage, adeptly collect co-pays, deductibles, and manage patient balances responsibly.
- Demonstrate dedication to maintaining strict adherence to HIPAA policies and clinic standards by keeping patient files organized and up to date.
- Proven ability to handle patient and medical staff inquiries, providing information and addressing concerns courteously and professionally through various communication channels, including telephone, mail, email, and fax, demonstrating strong communication and customer service skills.
- Perform clerical tasks, such as filing, data entry, and managing office supplies.
Cashier
ShopRite
Brooklyn , NY
2017.01 - 2020.12
- Efficiently processed customer transactions, including cash, credit/debit cards, and gift cards.
- Handled returns, exchanges, and refunds according to company policies.
- Provided exceptional customer service by answering questions, addressing concerns, and ensuring a positive shopping experience.
- Maintained cleanliness and organization of the checkout area.
- Assisted with inventory management and restocking shelves during downtime.
- Trained new employees on register operations and customer service techniques.
Education
Bachelor of Psychology - Psychology
Medgar Evers College, City University of New York
Brooklyn, NY12.2023
Associate of Arts - Liberal Arts And Sciences
Medgar Evers College of The City University of New York
Brooklyn, NY2019-12
Skills
- Medical Billing
- Effective Communication
- Administrative Support
- Analytical Skills
- Medical Charting
- Proficient in [Microsoft Office/Excel/eClinicalWorks]
- Clinical Skills
- Medical Terminology
Languages
Haitian Creole
Full Professional
Certification
- CPR and AED certificate from Maimonides Medical Center, Brooklyn, NY
References
References available upon request.
Timeline
Health Care Administrative Receptionist
Centers Urgent Care
2020.12 - Current
Cashier
ShopRite
2017.01 - 2020.12
Bachelor of Psychology - Psychology
Medgar Evers College, City University of New York
Associate of Arts - Liberal Arts And Sciences
Medgar Evers College of The City University of New York
- CPR and AED certificate from Maimonides Medical Center, Brooklyn, NY
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