Whitney Putman
Winnfield,LA
Summary
Dynamic administrative professional with extensive experience in customer service and office organization. Proven ability to enhance workflow efficiency and maintain high satisfaction levels through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Secretary
Farm Bureau
Winnfield, LA
11.2021 - 03.2026
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated appointment scheduling for staff and clients, optimizing time management.
- Maintained accurate records of correspondence and documentation for administrative purposes.
- Developed and implemented filing systems to enhance information retrieval efficiency.
- Wrote and issued customer policies.
Bank Teller Supervisor
Capital One Bank
Bastrop, LA
09.2011 - 06.2021
- Supervised daily operations of teller team, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers, fostering a customer-focused service culture.
- Implemented process improvements that enhanced transaction efficiency and reduced errors.
- Analyzed teller performance metrics to identify areas for improvement and drive accountability.
- Coordinated scheduling and workflow management to optimize branch productivity during peak hours.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective problem-solving.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
Education
Associate of Science - Surg Tech
Career Technical College
Monroe, LA05-2011
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Schedule management
- Complex Problem-solving
- Document preparation
Timeline
Secretary
Farm Bureau
11.2021 - 03.2026
Bank Teller Supervisor
Capital One Bank
09.2011 - 06.2021
Associate of Science - Surg Tech
Career Technical College