Whitney Rusell
North Franklin
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Seeking a remote position to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Surgical Assistant
River Valley Periodontics and Implant Dentistry
Old Saybrook
05.2023 - Current
- Prepared instruments and maintained sterile environments to support successful surgical procedures.
- Operated dental equipment, ensuring proper functionality before each procedure.
- Collaborated with dentists to enhance patient care during procedures.
- Educated patients on post-operative care and recovery protocols effectively.
- Managed patient records and updated medical histories to ensure accuracy and facilitate care.
- Tracked supplies and ordered inventory.
- Coordinated with the dental team to streamline workflow during busy clinic hours.
- Provided compassionate support to patients, addressing concerns and answering questions.
Store Manager and Service Advisor
Juliano's Pools and Spas
Hebron
06.2021 - 05.2023
- Managed daily store operations and ensured optimal product presentation.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented visual merchandising strategies that increased customer engagement and sales.
- Developed schedules that maximized workforce availability during peak hours.
- Collaborated with suppliers to negotiate product pricing and delivery schedules.
- Assisted customers with inquiries and concerns regarding services and products.
- Coordinated service appointments and followed up with clients to enhance service satisfaction.
- Managed fleet maintenance schedules and ensured timely vehicle servicing.
Store Manager
Vernon Poolman
Vernon
08.2018 - 07.2021
- Established customer service standards and ensured staff adherence to enhance customer experience.
- Trained and mentored new staff on customer service best practices to improve customer satisfaction.
- Resolved customer complaints in a timely manner.
- Managed inventory levels and ordered stock to maintain product availability.
- Implemented promotional displays to increase product visibility and drive sales.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
Remote Office Manager
Act Audio
Vernon
01.2020 - 06.2021
- Implemented organizational systems, improving office efficiency and productivity.
- Managed daily office operations, facilitating workflow across departments.
- Processed payroll for employees across multiple departments using advanced payroll software.
- Tracked sales data using software like Microsoft Excel and QuickBooks Pro, supporting data-driven decision-making.
- Maintained filing systems and ensured accurate record-keeping for easy access.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO05-2021
High School Diploma -
E.O. Smith HighSchool
Storrs, CT06-2014
Skills
- Client relations
- Records management
- Data management
- Records tracking
- Office administration
- Payroll administration
- Supply inventory
- Schedule management
- Time management
- Computer skills
- Problem solving
- Attention to detail
- Records tracking
Certification
Infection Control
Timeline
Surgical Assistant
River Valley Periodontics and Implant Dentistry
05.2023 - Current
Store Manager and Service Advisor
Juliano's Pools and Spas
06.2021 - 05.2023
Remote Office Manager
Act Audio
01.2020 - 06.2021
Store Manager
Vernon Poolman
08.2018 - 07.2021
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
E.O. Smith HighSchool