COURTNEY COOPER
Wylie ,TX
Summary
Compassionate and motivated Dental Assistant with experience in both periodontal and general dentistry. Skilled in chair-side assisting, surgical procedures, sterilization, digital radiography, and patient care. Known for being very dependable, organized, and able to thrive in a fast-paced environment all while helping patients feel comfortable and cared for. Strong team player to create a positive and efficient office atmosphere.
Overview
11
11
years of professional experience
Work History
Surgical Assistant
Periodontist
03.2018 - Current
- Arranged supplies and instrumentation to meet needs of surgery and enhance team efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Take digital radiographs and CBCT scans.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Maintain efficient patient flow and provide excellent patient care.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Assist with implants, grafting, crown lengthening, extractions, and deep cleanings.
Dental Assistant
Miranda Lacy
09.2016 - 03.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Customer Service Representative
Papa John's Pizza
08.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma - undefined
Wylie High School
Wylie, TX06.2016
Skills
- Patient and Client Relations
- Inventory Management
- Complex Problem-Solving
- Dental Records
- Romexis and Macpractice
- Four-Handed Dentistry
- Call Management
- Customer Service
- Active Listening
- Critical Thinking
- Payment Collection
- Customer Satisfaction
- Honest and Dependable
Languages
English
Timeline
Surgical Assistant
Periodontist
03.2018 - Current
Dental Assistant
Miranda Lacy
09.2016 - 03.2018
Customer Service Representative
Papa John's Pizza
08.2015 - 11.2016
High School Diploma - undefined
Wylie High School