Whitney Serrano
Springfield,US
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
Work History
Office Manager
Body Sculpting by Nelly
West Springfield, US
04.2022 - 09.2024
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Created invoices for customers based on their orders placed with the company
- Scheduled appointments and maintained and updated appointment calendars
- Assisted with the development of marketing and promotional materials
Staff Assistant
BAYSTATE HEALTH
, US
11.2019 - 02.2022
- Responsible for leading the processes for scheduling meetings, conferences, interviews, and appointments, completing travel arrangements and maintaining Directors' business calendar
- Led the day to day interactions with hospital executives, medical staff and/or outsiders in a professional and efficient manner, obtaining or relaying information, arranging meetings, gathering data, etc
- Applied analytical ability when assisting in preparing complex administrative reports, statements, roster, etc
Account Executive Assistant
RIVIERA FINANCE
, US
02.2019 - 09.2019
- Handled the processing of incoming payments along with the issuing of necessary paperwork
- Implemented a broad range of creative problem solving skills when receiving and sorting incoming payments with attention to credibility
- Contributed to the accurate preparation of bills receivable and safeguard the company's income
OA / Cardiac Monitor Tech
BAYSTATE HEALTH
, US
06.2016 - 12.2018
- Operated complex cardiac monitoring systems, including ECG rhythm screens, dysrhythmia detection system, and rhythm printers
- Trained other OA/MT personnel and performed secretarial duties handling confidential tasks and routine work effectively
- Monitored, recorded, interpreted, and documented the electrocardiograph tracings of patients on telemetry monitors
Human Resources Development (Intern)
COMMUNITY SERVICES INSTITUTE
, US
01.2017 - 05.2017
- Performed various administrative tasks and supported Human Resources department's daily activities
- Updated employee records with new hire information, screening resumes and scheduling interviews
- Supported the improvement of institute's approaches on payroll, recruiting and employee development
- Prepared HR-related reports and updated job ads from job boards, careers pages and social networks as needed
Administrative Assistant
NEW ENGLAND FARM WORKERS COUNCIL
, US
05.2015 - 06.2016
- Provided thorough and skillful administrative support to counselors and department managers
- Carried out office-based duties such as sending emails, photocopying, filing, producing and sending routine letters, making appointments, answering the telephone, taking messages, and ordering stationery and other resources
- Took notes and prepared transcriptions of important and/or confidential material and correspondence
Food and Beverage Attendant
WALT DISNEY WORLD RESORT
, US
05.2014 - 01.2015
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Managed inventory and restocked food and beverage supplies as needed.
Education
MA - Psychology - Industrial & Organizational Psychology
TOURO UNIVERSITY
05-2019
Administrative Assistant & Secretarial Science, Certificate -
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
03-2018
Bachelor's Degree - Organizational Behavior Studies
UNIVERSITY OF MASSACHUSETTS
Amherst05-2017
Skills
- Excellent communicator
- Strong interpersonal skills
- Proficiency in Microsoft Office
- Excellent multitasker
- Customer service
- Administrative experience
References
References available upon request
Languages
- Spanish, Native
- English, Bilingual
Timeline
Office Manager
Body Sculpting by Nelly
04.2022 - 09.2024
Staff Assistant
BAYSTATE HEALTH
11.2019 - 02.2022
Account Executive Assistant
RIVIERA FINANCE
02.2019 - 09.2019
Human Resources Development (Intern)
COMMUNITY SERVICES INSTITUTE
01.2017 - 05.2017
OA / Cardiac Monitor Tech
BAYSTATE HEALTH
06.2016 - 12.2018
Administrative Assistant
NEW ENGLAND FARM WORKERS COUNCIL
05.2015 - 06.2016
Food and Beverage Attendant
WALT DISNEY WORLD RESORT
05.2014 - 01.2015
MA - Psychology - Industrial & Organizational Psychology
TOURO UNIVERSITY
Administrative Assistant & Secretarial Science, Certificate -
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
Bachelor's Degree - Organizational Behavior Studies
UNIVERSITY OF MASSACHUSETTS