Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Work Availability
AdministrativeAssistant
Whitney Shambo

Whitney Shambo

Administrative/ Medical Assistant
Pensacola,Fl

Summary

Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Chiropractic Assistant

Dynamic Life Chiropractic
Pensacola, FL
12.2018 - 09.2024
  • Scheduled appointments for patients both in person and over the phone.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Organized office supplies and ordered new items when necessary.
  • Explained post-treatment instructions to patients, providing printed materials if needed.
  • Performed imaging procedures according to established protocols.
  • Maintained accurate records of all images taken.

Insurance Customer Service Representative

CHCS
Pensacola, FL
04.2021 - 07.2022
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Facilitated payment processing for premium payments and renewals.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Assisted with resolving complex claims or billing disputes in a timely manner.

Exploratory and ESE Teacher

ECSC
Pensacola, FL
08.2010 - 12.2019
  • Developed and implemented IEPs for special education students.
  • Provided individualized instruction to meet the needs of each student.
  • Assessed student progress through a variety of methods such as observations, tests, and portfolios.
  • Created lesson plans that were aligned with state standards.
  • Incorporated technology into lessons whenever possible to engage students in learning.
  • Maintained accurate records of student attendance and grades in order to track academic performance over time.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
05-2016

Associate of Science - Psychology

Pensacola State College
Pensacola, FL
05-2010

High School Diploma -

Dixon High School
Pensacola
04-2004

Master of Science - Industrial Psychology

University of Phoenix
Tempe, AZ
08.2022 - Current

Skills

  • Patient Care
  • Telephone Etiquette
  • Billing support
  • Appointment Scheduling
  • X-rays
  • Image interpretation
  • Patient Education
  • Insurance terminology
  • Policy understanding
  • Complaint Handling
  • Data Entry
  • Customer Service
  • Medical Terminology
  • Problem-solving abilities
  • Online Teaching
  • Teaching strategies

Languages

ASL
Elementary

Accomplishments

  • won employee of the month from Landrum Staffing in 2020- was able to throw out the first pitch at the Wahoo Game.

Affiliations

  • i volunteer when I can at the local used bookstore and at my son's school as well.
  • I also like volunteering at my church when needed

Timeline

Master of Science - Industrial Psychology

University of Phoenix
08.2022 - Current

Insurance Customer Service Representative

CHCS
04.2021 - 07.2022

Chiropractic Assistant

Dynamic Life Chiropractic
12.2018 - 09.2024

Exploratory and ESE Teacher

ECSC
08.2010 - 12.2019

Bachelor of Science - Psychology

University of Phoenix

Associate of Science - Psychology

Pensacola State College

High School Diploma -

Dixon High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Whitney ShamboAdministrative/ Medical Assistant