Whitney Taylor
Lansing,IL
Summary
Experienced customer service professional with over 14 years of proven success in sales, tech support, and customer care roles. Recognized for active listening and adept problem-solving abilities, I am highly capable of handling any phone-based situation. Proficient in various CRM tools, I am equipped to deliver exceptional service and ensure positive customer experiences. Eager to leverage my customer service skills to contribute to your organization's success and achieve outstanding results.
Overview
13
13
years of professional experience
Work History
Universal Banker
First Merchants Bank
06.2023 - Current
- Responds to customer requests for banking transactions
- Answers customer inquiries and problems with solutions that meet the customer’s current needs
- Continually building customer loyalty and customer advocates
- Balance cash, daily transactions, vault and ATM
- Selling bank products, making customer referrals and other activities to support the goals
Sr. Sales Consultant
Sprint
02.2015 - 03.2023
- Company Overview: sr
- Sales consultant sprint
- Achieved sales goals for 10 consecutive months
- Increased customer satisfaction scores to 71% (highest in Region)
- Customer retention
- Collaborated with Technical Support to troubleshoot issues
- Trained and on-boarded all new hires
- Managed store inventory and completed physical counts
- Acted as Manager on Duty - handling all escalations and vendor requests
- Sr
- Sales consultant sprint
Wireless Consultant
Sam’s Club
06.2011 - 02.2015
- Company Overview: Wireless consultant sam’s club
- Resolved customer billing issues
- Managed inventory replenishment
- Ensured all cash transactions were reconciled in accordance with Operations guidelines
- Achieved $60 accessory attachment rate per customer
- Exceeded sales goals by 10-15% each month
- Improved store conversion from 3% to 7% Month-Over-Month for 6 consecutive quarters
- Executed on planogram and floor resets
- Wireless consultant sam’s club
Education
High School Diploma -
Eau Claire High School
Eau Claire, MIMedical Assistant -
Everest College
Chicago, ILLicensed Esthetician -
Tricoci University of Beauty And Culture
Highland, INSkills
- Microsoft Word
- Excel
- PowerPoint
- Medical terminology
- Problem solving
- Strong customer service
- Salesforce
- UltiPro
Timeline
Universal Banker
First Merchants Bank
06.2023 - Current
Sr. Sales Consultant
Sprint
02.2015 - 03.2023
Wireless Consultant
Sam’s Club
06.2011 - 02.2015
High School Diploma -
Eau Claire High School
Medical Assistant -
Everest College
Licensed Esthetician -
Tricoci University of Beauty And Culture
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