Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Whitney Thorne

Fort Worth,TX

Summary

Dynamic and collaborative sales leader with 7+ years of tenure in a fast-paced veterinary medicine role followed by 2.5+ years of successful retail management. Committed to fostering a customer-centric environment and enhancing team engagement. Dedicated full-time student and professional seeking new opportunities.

Overview

3
3
years of professional experience

Work History

Retail Sales Leader

Casper Sleep Inc.
08.2021 - Current
  • Acting Store Manager partnered directly with Texas Market Manager
  • Perfects customer experience journey, from brand discovery to purchase point
  • Manages customer concerns with empathy and a solution-oriented attitude
  • Cultivates engaged, motivated, productive, and accountable store culture through team engagement planning, regular 1:1's, and consistent feedback
  • Conducts and supports all interviewing, hiring, and onboarding processes through Greenhouse to obtain top talent
  • Manages successful EBIDTA through thoughtfully expensing, optimizing payroll hours, and driving profitability
  • Course corrects service gaps and executes quarterly business plans
  • Champions company values by leading with integrity and practicing open-door communication philosophy
  • Ensures door-to-floor success by effectively managing store operations and executing visual directives

Learning & Development Market Trainer

Casper Sleep Inc.
03.2023 - Current
  • Partners with L&D Commerical Trainer to complete 3-4 company projects per month and facilitate quarterly virtual training sessions
  • Maintains Full-Time Store Management role in conjunction with L&D responsibilities
  • Collaborates with Market Trainer team to execute engaging content material, "Train the Trainer" Sessions, Brand Onboarding, Salesforce Best Practices
  • Trusted company-wide resource for operational processes, sales strategies, and product knowledge to optimize business performance
  • Works directly with District Manager to create and lead training sessions over company SOPs and onboard new retail managers
  • Assists operations team with launching pilot programs and teaching store fleet new workflows; Salesforce SMS tools, POS software

Assistant Hospital Manager

Veterinary Emergency Group
11.2020 - 05.2021
  • Promoted from tenured Veterinary Technician to Assistant Hospital Manager
  • Fulfilled all Emergency Technician duties daily during role transition to support staffing needs
  • Triaged and performed both in-patient and out-patient treatments for 20-50+ pets per shift
  • Objectively documented patient vitals, medical histories, surgical charting, owner concerns, financial disputes, escalations, etc. to meet legal standard
  • Set pace for hospital flow while mentoring and shadowing up to 15 clinical staff at once in both technical skills and customer service standards
  • Mastered de-escalation to resolve difficult situations and provide solutions for hundreds of pet owners
  • Conducted 10+ working interviews per month and assisted in developing training processes for technicians, assistants, and receptionists
  • Collaborated with up to 6 doctors to optimize operational and technical efficiency
  • Prioritized team engagement and practiced gold-standard patient care

Education

Bachelor of Arts - Business Administration

Arizona State University
Tempe, AZ
2025

Associate of Applied Science - Veterinary Technology

Cedar Valley College
Lancaster, TX
05.2016

Skills

  • Customer Service
  • Problem Solving
  • Leadership
  • L&D Training Facilitation
  • Recruiting and Onboarding
  • Salesforce CRM
  • Sales Strategies
  • Business Analysis & Planning
  • Operations
  • Interpersonal Communication
  • Judgement and Decision Making
  • Collaboration

Accomplishments

  • 3rd highest sales contributor in the company for September 2023.
  • Collaborated with Retail Operations Team to develop Safety and Operations Manual.
  • Awarded Certificate of Appreciation for Outstanding Performance and Lasting Contribution for Integrity by National Veterinary Associates Inc. in April 2019.

Timeline

Learning & Development Market Trainer

Casper Sleep Inc.
03.2023 - Current

Retail Sales Leader

Casper Sleep Inc.
08.2021 - Current

Assistant Hospital Manager

Veterinary Emergency Group
11.2020 - 05.2021

Bachelor of Arts - Business Administration

Arizona State University

Associate of Applied Science - Veterinary Technology

Cedar Valley College

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Whitney Thorne