Whitney Torres
Summary
Enthusiastic Salon Coordinator with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
5
5
years of professional experience
Work History
Salon Manager
Society Salons
03.2019 - 09.2021
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Salon Coordinator
TONI&GUY
01.2017 - 03.2019
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
Salon Receptionist
TONI&GUY
10.2016 - 03.2019
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from salon guests.
- Updated customer records and maintained accurate client information.
- Communicated with salon team members if clients canceled or changed appointment times.
Education
High School Diploma -
Westwind Preparatory Academy
Phoenix, AZ2010
Skills
- Cash Management
- Fashion Familiarity
- Scheduling
- Credit Card Transaction Processing
- Reminder Calls
- Telephone Skills
- Register Balancing
- POS Systems Expertise
- Customer Service
Timeline
Salon Manager
Society Salons
03.2019 - 09.2021
Salon Coordinator
TONI&GUY
01.2017 - 03.2019
Salon Receptionist
TONI&GUY
10.2016 - 03.2019
High School Diploma -
Westwind Preparatory Academy
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