Whitney Wagoner
Raleigh,NC
Summary
Organized and motivated Professional Development Operations Specialist eager to apply time management and organizational skills, in addition to Salesforce literacy, in various environments. Seeking growth opportunities to expand skills while facilitating company performance and success. Relevant experience in Education Technology with the ability to handle challenging work, adapt, and learn.
Overview
6
6
years of professional experience
Work History
Professional Development Operations Specialist
Discovery Education
Raleigh , NC
2022.01 - Current
- Collaborate daily with a Professional Development team of 17 specialists to help manage deliverables, calendars, paid services and customer data accuracy.
- Identify operational and performance issues and work with managers to resolve concerns.
- Monitor operations and review records and metrics to understand company performance.
- Maintain systems to help the Professional Development team deliver paid services to customers.
- Work with Professional Development leadership team to pull SalesForce reports detailing operational performance, determine capacity metrics, and problem-solve scheduling conflicts.
- Enter and monitor data associated with closed PD business into the needed business systems on a daily, weekly, and monthly basis
Professional Development Coordinator
DreamBox Learning Inc. (Acquired by Discovery Ed)
Raleigh , NC
2017.09 - 2022.01
- Maintained accurate records of all professional development activities.
- Conducted needs assessments to identify organizational training requirements.
- Coordinated with Professional Development and Sales teams to ensure training objectives were met.
Education
Bachelor of Arts - History
Appalachian State University
Boone, NC2006-12
Skills
- Program Optimization
- Performance Metrics
- Team Direction
- Data Testing
- Data Conversion and Migration
- Continuous Process Improvement
Affiliations
- Board President, Brooks Elementary School Foundation, 2020-2023
Timeline
Professional Development Operations Specialist
Discovery Education
2022.01 - Current
Professional Development Coordinator
DreamBox Learning Inc. (Acquired by Discovery Ed)
2017.09 - 2022.01
Bachelor of Arts - History
Appalachian State University
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