Whitney Walters
Whiteville,NC
Summary
Dynamic Assistant Manager with a proven track record at Minuteman, Food Mark, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff scheduling and training, while maintaining high standards of workplace safety. Recognized for improving cash handling accuracy and fostering a collaborative environment that drives sales growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Minuteman, Food Mark
Loris, SC
09.2020 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated team schedules, enhancing productivity and staff alignment with operational goals.
- Supported inventory management by tracking stock levels and conducting regular audits.
- Implemented training sessions for new employees, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Waitress
Jerry’s Sandwich Shop
Whiteville, NC
06.2018 - 09.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new waitstaff on menu knowledge and service standards.
- Assisted in inventory management, maintaining stock levels of supplies and equipment.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Monitored dining area cleanliness, ensuring compliance with health and safety regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
11 Grade -
West Columbus High School
Cerro Gordo, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Task delegation
- Workload management
- Team building
- Employee scheduling
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Workplace safety compliance
- Employee supervision
- Recruitment and hiring
- Customer service and satisfaction
- Teamwork and collaboration
- Problem resolution
- Staff training
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager
Minuteman, Food Mark
09.2020 - Current
Waitress
Jerry’s Sandwich Shop
06.2018 - 09.2020
11 Grade -
West Columbus High School