Overview
Work History
Education
Skills
Timeline
Generic

Whitney ward

Humble

Overview

4
4
years of professional experience
2016
2016
years of post-secondary education

Work History

Customer Service Representative

Alorica
Humble
01.2022 - Current
  • Assisted customers with inquiries and product information through various communication channels.
  • Resolved customer complaints by providing effective solutions and maintaining a positive attitude.
  • Documented customer interactions in the CRM system for accurate record-keeping and follow-up.
  • Collaborated with team members to ensure consistent service delivery and support initiatives.
  • Maintained knowledge of products, services, and promotions to better assist customers effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Associate of Applied Science - General Studies

DeVry Education Group
Naperville, IL
03.2023 - 09.2025

Oak Ridge High School
The Woodlands, TX

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Communication skills
  • Conflict resolution
  • Data entry
  • Time management
  • Multi-line phone talent
  • Data collection
  • CRM software
  • Reading comprehension
  • Microsoft PowerPoint
  • Inbound and outbound calling
  • Adaptability and flexibility
  • CRM software proficiency
  • Account management
  • Clerical support
  • Problem-solving
  • Verbal and written communication
  • Call escalation
  • Active listening
  • Medical terminology
  • Microsoft outlook
  • Client relations
  • Positive and professional
  • Complaint resolution
  • Empathy and patience

Timeline

Associate of Applied Science - General Studies

DeVry Education Group
03.2023 - 09.2025

Customer Service Representative

Alorica
01.2022 - Current

Oak Ridge High School
Whitney ward