Whitney Westbrook
Columbus,MS
Summary
Versatile Leasing Manager with 22 years of Property Management experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
8
8
years of professional experience
Work History
Leasing Manager
RENU Property Management
10.2022 - Current
- Trained leasing assistants on application requirements and company policies.
- Worked with potential renters to highlight property features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with operations and resident relations managers to maintain market readiness and facilitate smooth transitions.
Tenant Manager
RENU Property Management
11.2020 - 10.2022
- Performed all marketing of rent ready properties across all relevant markets
- Worked with Asset Management to develop and implement new, market specific, leasing strategies.
- Collected, completed, and processed lease applications.
- Established relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with leadership, residents, and on-site associates.
- Monitored lease renewal programs to maintain high occupancy rates.
Property Manager
Reunion And Reserve Apartments
02.2015 - 11.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained an occupancy rate of 95% to 100%.
Education
Associate of Arts -
East Mississippi Community College
Mayhew, MSSkills
- Grounds and Facility Inspection
- Maintaining Occupancy Levels
- Accurate Property Valuation
- Rent Pricing Optimization
- Advertising Expertise
- Administrative Leadership
- Operational Reporting
- Proficiency in Appfolio
- Proficiency in Yardi
- Proficiency in Kronos
Timeline
Leasing Manager
RENU Property Management
10.2022 - Current
Tenant Manager
RENU Property Management
11.2020 - 10.2022
Property Manager
Reunion And Reserve Apartments
02.2015 - 11.2020
Associate of Arts -
East Mississippi Community College
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