Whitney Wolfe
Troy,OH
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
01.2023 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Posted payments to accounts and maintained records.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
Correctional Officer
Ohio Department Of Rehabilitation And Correction
05.2016 - 01.2023
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
Retail Manager
Levi Strauss
11.2011 - 04.2016
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor Of Science - Psychology
Walden University
Minneapolis, MNSkills
- Data Entry
- Customer Service
- Attention to Detail
- Account Management
- Skilled in CRM software
- Documentation Processing
- Salesforce
- Live Chat
- Billing
- Google Suite
- Microsoft Office
- Slack
Certification
- Licensed-P&C
Timeline
Claims Specialist
State Farm
01.2023 - Current
Correctional Officer
Ohio Department Of Rehabilitation And Correction
05.2016 - 01.2023
Retail Manager
Levi Strauss
11.2011 - 04.2016
Bachelor Of Science - Psychology
Walden University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Brittany CallahanBrittany Callahan
Lead Quality Inspector at Quickie Manufacturing CorporationLead Quality Inspector at Quickie Manufacturing Corporation