Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Whitney Wood
Lehi,UT
Summary
Overview
18
years of professional experience
Work History
BambooHR
HR Implementation Project Manager
04.2024 - 06.2024
Job overview
- Train HR professionals on HR software
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Utah Valley University
Specialist - Continuing Education
05.2022 - 04.2024
Job overview
- Ensure superior customer service experience over the phone with timely follow ups
- Educates students on courses by assessing interests and needs
- Manage course maximum, minimums, and student course communications
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Eyecare of Lehi
Optician Technician
07.2017 - 04.2020
Job overview
- Performed pre-workup exams, specialty testing, client care, and charted clinical notes
- Navigated and verified insurance plans for ocular treatment and eyewear
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
Deseret First Credit Union
Event Marketer, Consumer Lender, Member Rep, & Teller
11.2009 - 06.2017
Job overview
- Analyzed and developed employee satisfaction strategies in DFCU Culture Committee
- Created organizational performance and a shared vision of excellence for customer experience
- Awarded by CEO for exceptional customer service
- Led branch grand openings and marketing events to promote products and benefits
- Enhanced brand visibility through the creation of engaging and visually appealing promotional materials.
- Contributed to the reduction of delinquency rates by carefully assessing borrower creditworthiness during the application process.
- Enhanced customer satisfaction by efficiently processing consumer lending applications and providing timely updates.
Self and Other
Cosmetologist
08.2006 - 11.2009
Job overview
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Northcentral University, John F Kennedy School of PsychologySan Diego, CA
Master of Arts from MFT, Psychology
01.2024
University Overview
- 4.0 GPA
Brigham Young University, School of Family LifeProvo, UT
Bachelor of Science, Human Development
12.2018
University Overview
Utah Valley UniversityOrem, UT
Associate of Science, General Studies
12.2014
University Overview
Skills
Issue Resolution
Project Management
Project Planning
Risk Analysis
Teamwork and Collaboration
Customer Service
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Relationship Building
Interpersonal Skills
Volunteer Experience
Volunteer Experience
- Utah State Hospital - Geriatric Unit, 2018
- Utah Valley Support and Treatment Center - Crisis Respite Nursery, 2017
Timeline
HR Implementation Project Manager
BambooHR
04.2024 - 06.2024
Specialist - Continuing Education
Utah Valley University
05.2022 - 04.2024
Optician Technician
Eyecare of Lehi
07.2017 - 04.2020
Event Marketer, Consumer Lender, Member Rep, & Teller
Deseret First Credit Union
11.2009 - 06.2017
Cosmetologist
Self and Other
08.2006 - 11.2009
Utah Valley University
Associate of Science, General Studies
Northcentral University, John F Kennedy School of Psychology
Master of Arts from MFT, Psychology
Brigham Young University, School of Family Life
Bachelor of Science, Human Development
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