Whitney Woods
Crossett,Arkansas
Summary
Dedicated Customer Service Representative with a proven track record in delivering patient-centered care and coordinating healthcare services. Proficient in claims processing, call center operations, insurance verification, and appointment scheduling, ensuring seamless patient experiences. Recognized for exceptional organizational abilities and a strong aptitude for efficiently resolving customer inquiries and complaints with empathy. Committed to enhancing patient satisfaction through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Sagility Health
07.2022 - 12.2024
- Provided assistance to customers by answering inquiries and offering guidance
- Resolved customer concerns with professionalism and empathy
- Maintained accurate records and helped improve customer service processes
Patient Care Representative
Drew Memorial Hospital
Monticello, Arkansas
02.2017 - 06.2022
- Scheduling appointments and coordinating with healthcare providers.
- Explaining medical procedures, policies, and billing information to patients.
- Assisting with insurance claims and payment processing.
Customer Service Support Representative
Insight Global
11.2014 - 03.2017
- Assisting customers with inquiries and troubleshooting issues
- Handling complaints and providing solutions
- Processing orders, payments or refunds
Customer Service Representative
RelateCare
05.2012 - 01.2014
- Answering customer inquiries via phone, email, or chat.
- Resolving complaints and providing solutions to customer issues
- Scheduling appointments and coordinating with healthcare providers
Education
High School Diploma - undefined
Crossett High School
05.2009
Skills
- Patient-focused care
- Organizational skills
- Multitasking
- Claims processing
- Scheduling appointments
- Insurance verification
- Medical terminology
Timeline
Customer Care Representative
Sagility Health
07.2022 - 12.2024
Patient Care Representative
Drew Memorial Hospital
02.2017 - 06.2022
Customer Service Support Representative
Insight Global
11.2014 - 03.2017
Customer Service Representative
RelateCare
05.2012 - 01.2014
High School Diploma - undefined
Crossett High School