Whitni Dugan
Max And Erma's Restaurant
Hartsville,IN
1
Certification
14
years of professional experience
Assistant Manager at Max And Erma's Restaurant with proven expertise in team leadership and conflict resolution. Enhanced guest satisfaction through effective staff training and efficient scheduling, resulting in improved service quality. Skilled in money handling and inventory management, consistently maintaining operational excellence and a positive work environment.
Work History
Assistant Manager
9 Years 4 Months- Supported daily restaurant operations, keeping guest service consistent and shift flow smooth.
- Coordinated team schedules, labor coverage, and shift handoffs to help maintain efficient staffing.
- Trained hourly staff on service standards, POS procedures, and menu knowledge.
- Monitored food quality, sanitation, and safety compliance to uphold brand standards.
- Addressed guest concerns quickly, protecting positive dining experiences and repeat business.
- Handled cash, end-of-shift reconciliations, and register checks with accuracy.
- Reviewed inventory levels and ordering needs to limit shortages and waste.
- Supported day-to-day operations to meet performance, quality, and service expectations.
- Built strong working relationships with staff and helped maintain positive work environment.
- Tracked cash intake and deposit records to improve accuracy and reduce discrepancies.
- Assisted with recruiting, interviewing, hiring, and onboarding new employees to keep staffing levels adequate.
- Applied company policies consistently while handling disciplinary actions with fairness and respect.
- Planned staff schedules to provide coverage during peak shopping hours without exceeding labor budgets.
- Completed employee performance evaluations and provided constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
- Resolved staff conflicts by listening closely to concerns and finding workable middle ground.
- Filed paperwork and organized computer-based information.
- Processed payroll data, including timekeeping, deductions, and employee record updates.
- Helped employees with payroll questions, explained statements, and corrected routine issues.
- Entered new hire and termination updates into payroll systems with strong attention to detail.
- Verified compliance with applicable federal, state, and local payroll laws and regulations.
Customer Sales Representative
1 Year 5 Months- Worked well with team members, providing support and guidance.
- Assisted with day-to-day operations while working efficiently with all team members.
- Showed respect, friendliness, and willingness to help wherever needed.
- Paid close attention to detail while completing assignments.
- Provided professional services and support in work environment.
- Checked customer documents, identification, and ownership records to support accurate transaction completion.
- Handled licensing and registration questions while explaining requirements clearly and professionally.
- Entered motor vehicle data into agency systems with strong attention to detail and confidentiality.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to capture images for driver licenses and photo identification cards.
- Updated operational records and licensing information using computer terminals.
Supervisor
2 Years 3 Months- Helped coordinate server, host, and busser schedules to maintain coverage during busy dining periods.
- Helped train new team members on service standards, menu details, and restaurant procedures.
- Handled guest concerns quickly to support positive dining experiences and repeat visits.
- Checked cleanliness, food presentation, and dining room readiness throughout each shift.
- Shared shift priorities with staff to keep service organized and efficient.
- Assisted with cash handling, register balancing, and accurate closing steps.
- Followed safety, sanitation, and compliance standards across restaurant operations.
- Used leadership and problem-solving skills to support team efficiency and workflow organization.
- Addressed team conflicts quickly to maintain productive working relationships.
- Maintained safe work conditions for employees and visitors.
- Adjusted schedules to provide full peak-hour coverage while controlling labor costs.
- Stayed professional and calm when working with upset or angry customers.
- Set team priorities, kept schedules on track, and monitored performance.
- Trained new employees and assigned daily tasks and responsibilities.
- Processed cash and credit card transactions accurately through POS software.
- Served as main contact for upper management and shared daily issues and successes.
- Tracked inventory levels, completed regular audits, and ordered supplies to prevent shortages.
Line Cook
2 Years 2 Months- Prepared menu items according to recipes, quality standards, and ticket specifications.
- Operated grill, sauté, and fry stations while maintaining consistent food timing.
- Coordinated with servers and kitchen staff to fulfill orders accurately during rush periods.
- Followed food safety, sanitation, and temperature procedures throughout shift.
- Restocked prep areas, refrigerated ingredients, and kitchen supplies to support efficient service.
- Monitored portioning and presentation to maintain consistency across plated dishes.
- Cleaned workstations, equipment, and utensils to uphold organized kitchen operations.
- Assisted with prep work and closing duties to keep kitchen ready for next service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Staff training and development
Task delegation
Workload management
Conflict resolution
Recruiting and interviewing
Scheduling and planning
Workplace safety compliance
Inventory management
Multitasking
Certification
ServSafe Certificatied
Harassment Prevention Certified
Current Alcohol License
Timeline
Customer Sales Representative
Indiana Bureau of Motor Vehicles
12.2019 - 05.2021Read More
Assistant Manager
Max And Erma's Restaurant
06.2017 - 10.2026Read More
Supervisor
Max And Erma's Restaurant
03.2015 - 06.2017Read More
Line Cook
Max And Erma's Restaurant
01.2013 - 03.2015Read More
Indiana University
High School Diploma
Read More