Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Whitni Hiser

Bunnlevel,NC
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Whitni Hiser

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6

Years of professional experience

3

Years of professional experience

Work History

Best Choice Roofing

Sales Representative
04.2023 - 02.2024

Job overview

  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Utilized CRM software to manage customer accounts and track performance metrics.

The Coffee Stop

Barista Manager
02.2022 - 03.2023

Job overview

  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased employee retention by implementing effective training programs and fostering a positive work culture.
  • Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.

Tyrrell Ford

Car Sales Associate
03.2021 - 03.2022

Job overview

  • Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Arts from Graphic Communications
06.2024

Laramie County Community College
Cheyenne, WY

Associate of Applied Science from Paralegal Studies
07.2020

University Overview

  • 3.25 GPA
  • Phi Theta Kappa Member
  • International Thespian Society Member

Skills

  • Account Development
  • Lead Generation
  • Revenue Generation
  • Sales Closing
  • Objection Handling
  • Closing Techniques
  • Contract Negotiations
  • Brand Positioning
  • Communications Expertise
  • Market Understanding
  • Market Analysis
  • Problem-Solving Strengths
  • Market Research
  • Interpersonal Communication Skills
Availability
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Timeline

Sales Representative

Best Choice Roofing
04.2023 - 02.2024

Barista Manager

The Coffee Stop
02.2022 - 03.2023

Car Sales Associate

Tyrrell Ford
03.2021 - 03.2022

Southern New Hampshire University

Bachelor of Arts from Graphic Communications

Laramie County Community College

Associate of Applied Science from Paralegal Studies

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Whitni Hiser