Whitni Jones
Dallas,TX
Summary
Title Loan Specialist with 10 years of experience and skills in consolidating and processing information for multiple customers. Dependable with excellent organizational skills and the ability to work under pressure and pay attention to detail. Quality assurance in processing information for customer's accounts. Advanced knowledge in auditing and recognized by management as being a team player. Communication skills with the drive to exceed expectations on every assignment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rental Operations Specialist
Bearcom Communications
12.2022 - Current
- Verify the accuracy of quotes and contracts for orders that are scheduled to be shipped
- Event travel to prepare for upcoming special events while managing behind-the-scenes operations
- Use Motorola Wave software to program equipment
- Assist in completing physical equipment inventories
- Clean and maintain in-coming and outgoing equipment
- Used FedEx software to ship equipment to designated locations accurately
- Provided comprehensive support throughout the rental process, addressing client concerns and resolving issues promptly
- Learned key business processes and procedures in managing the overall rental business of wireless communication equipment
Package Delivery Driver (Partime)
Amazon
03.2021 - 09.2022
- Picked up and delivered over 3,000 packages to and from customer locations according to schedule, maintaining an accurate inventory of packages and delivery records
- Assessed customer drop-off locations to identify a safe area to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft
- Handled packages carefully, observing indications on the packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding packages for pick-up.
Title Home Loan Reviewer
PennyMac/Insight Global LLC (Contract)
11.2021 - 03.2022
- Reviewed title commitment to ensure all liens and judgments have been satisfied
- Evaluate credit history and assess the risk of loan default
- Calculate debt-to-income ratios and compare them to established standards
- Initiating third-party orders such as title, appraisal, hazard, and flood certificate
- Handled routine calls, emails, and chat responses
- Interact with multiple departments to expedite processing and issue resolution
- Vast, cured, and cleared titles liens
- Review appraisals and title documents to ensure accuracy and completeness
Servicing Loan Specialist II
JPMorgan Chase
07.2011 - 11.2019
- Reviewing loan and lease motor vehicle title documents to ensure loan files are complete and bank liens can be perfected
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications
- Primary notary for acknowledgment/sworn lien releases and titles for external customers and dealerships for recordation in all 50 states
- Key customer account information and verify data for errors to ensure efficiency and accuracy
- Scans over 1,500 customers Department of Motor Vehicles Runs and loan information daily
- Confirmed and authenticated email transactions from internal customers
- Analyze and evaluate loan applications to determine risk and eligibility for approval
Photo Retrieval Data And Document Prep Processor
JPMorgan Chase
10.2009 - 07.2011
- Sorts, files, and distribute work, including electronic files, if applicable
- Entered data into computer tracking system and filed paperwork according to procedures
- Performed Quality Assurance and processes/reviews transactions for accuracy
- Provided outstanding customer service by promptly addressing inquiries and resolving issues
- Scanned and indexed 600-700 documents daily using high-tech imaging machines exceeding productivity and quality standards
Operations Processing Specialist
JPMorgan Chase
03.2006 - 05.2008
- Entered, edited, and revised data on the computer system ensuring updated customer and account information
- Sort and route incoming mail to internal customers for processing
- Verified and mailed multiple confidential documents and security codes with accuracy
- Demonstrates profound knowledge of products and procedures
- Confirmed and authenticated email transactions for internal customers
Education
Business
El Centro College
Dallas, TX08.2005
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX05.2004
Skills
- Administrative Experience
- Rental Agreement
- Teamwork and Collaboration
- Loan Application Analysis
- Appraisal Review
- Relationship Building
- Process Documentation
- Accounts Payable
- Communication Skills
- Organizational and Planning Skills
- Self-Motivation and Initiative
- Attention to Detail and Accuracy
Certification
Certified Notary Public, 128748435
Timeline
Rental Operations Specialist
Bearcom Communications
12.2022 - Current
Title Home Loan Reviewer
PennyMac/Insight Global LLC (Contract)
11.2021 - 03.2022
Package Delivery Driver (Partime)
Amazon
03.2021 - 09.2022
Servicing Loan Specialist II
JPMorgan Chase
07.2011 - 11.2019
Photo Retrieval Data And Document Prep Processor
JPMorgan Chase
10.2009 - 07.2011
Operations Processing Specialist
JPMorgan Chase
03.2006 - 05.2008
Business
El Centro College
High School Diploma -
Wilmer-Hutchins High School
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