Whitnie Maiden
5257 SL Wilson Rd Meridian
Summary
Dedicated Pharmacy Technician with a proven track record at Sam's Club, excelling in medication dispensing and insurance verification. Demonstrated problem-solving skills and commitment to patient confidentiality, enhancing pharmacy workflow and customer satisfaction. Actively engaged in community health initiatives, fostering strong relationships and ensuring compliance with healthcare regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
IND Consulting
Remote
04.2025 - Current
- Implemented workflow improvements that increased prescription processing speed without compromising accuracy.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Sam's Club
Meridian,Ms
03.2021 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Southeast Lauderdale High School
Meridian,Ms05.2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Insurance verification
- Pharmacy ethics
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Verifying orders
- Drug interaction awareness
- Updating medication histories
- Pharmacology
- FDA and HIPAA compliance
- Customer service
- Resolving complaints
- Insurance claim processing software
- Medication documentation
Certification
•PTCB Certified
•Mississippi Board of Pharmacy Certified
Timeline
Pharmacy Technician
IND Consulting
04.2025 - Current
Pharmacy Technician
Sam's Club
03.2021 - 01.2024
High School Diploma -
Southeast Lauderdale High School