Whittney Eggersman
North Augusta,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Skilled in various areas of insurance operations including customer service, sales, underwriting, and agency development. Colleagues describe me as a compassionate leader who motivates others to achieve their goals through personal and professional growth. Seeking a challenging opportunity to develop my talents with a company whose mission aligns with my career goals. Licensed in South Carolina in property and casualty insurance, as well as, life and health insurance. Licensed in Georgia, Florida, North Carolina in property and casualty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Lines Associate Underwriter
Burns & Wilcox, Ltd.
Charlotte , NC
01.2023 - 08.2025
- Underwrote and supervised portion of Underwriter’s book, emphasizing renewals.
- Evaluated, classified, and rated risks to determine acceptability, coverage, and pricing for quotes.
- Assisted Underwriters in developing marketing plans to drive new and renewal business.
- Conducted in-person agency visits, telemarketing efforts, and distributed marketing materials.
AGENCY DEVELOPMENT MANAGER
Smart Choice Agents Program, South Carolina Insurance Brokers
Greenville, SC
03.2014 - 01.2023
- Cultivated partnerships between agencies and carriers to enhance collaboration.
- Designed and executed agency campaigns to evaluate customer appreciation and generate leads.
- Delivered training sessions for agency partners and team members on company products.
- Delegated tasks to staff while establishing strategic priorities and performance goals.
- Analyzed monthly and quarterly reports to identify growth opportunities and improve cost efficiency.
- Resolved customer issues promptly, contributing to high satisfaction levels.
- Assessed insurance inquiries, adapting to various requests to strengthen agency reputation.
- Streamlined operations by investigating problems and providing timely resolutions.
UNDERWRITER 3 - TEAM LEADER
Seibels
Columbia , SC
02.2008 - 03.2014
- Evaluated new and renewal business applications to determine risk eligibility based on guidelines.
- Responded to inquiries from agents, vendors, and customers regarding coverage and procedures.
- Processed endorsements, cancellations, and reinstatements to maintain accurate records.
- Coordinated with team members to ensure timely completion of projects and tasks.
- Fostered cooperative relationships between agencies and carriers through additional assistance.
- Demonstrated leadership by improving work processes and training team members.
Account Representative
Kelly O'Brien State Farm Agency
West Columbia, SC
10.2006 - 02.2008
- Educated customers on insurance options through a needs-based review process.
- Collaborated with agents to define and achieve marketing objectives.
- Generated leads, scheduled appointments, and assessed customer needs for targeted product marketing.
Education
Bachelor of Science - Biology
University of South Carolina - Columbia
Columbia, SC01.2006
Skills
- Leadership and Communication
- Business Development
- Sales
- Presentation
- Team Management
- Risk Management
- Territory Management
- Creative and Critical Thinking
- Coaching and Quality Management
- Time Management
- Microsoft Word, Excel, PowerPoint
- Agency Revolution
- Vertafore solutions
Certification
- Associates in General Insurance (AINS)
- Associates in Personal Insurance (API)
- South Carolina Broker's License
- South Carolina Producer's License
Timeline
Commercial Lines Associate Underwriter
Burns & Wilcox, Ltd.
01.2023 - 08.2025
AGENCY DEVELOPMENT MANAGER
Smart Choice Agents Program, South Carolina Insurance Brokers
03.2014 - 01.2023
UNDERWRITER 3 - TEAM LEADER
Seibels
02.2008 - 03.2014
Account Representative
Kelly O'Brien State Farm Agency
10.2006 - 02.2008
Bachelor of Science - Biology
University of South Carolina - Columbia
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