Chesley Fountaine
Dunn,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Versatile Cocktail Waitress with 8 years of success providing southern hospitality with superior service for guests. Organized and On-Task. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently recognized by regular customers for friendliness, fun & efficient service, and hospitality. Dedicated server with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Attentive, southern hospitality style service with a focused desire to provide guest with a memorable meal and gain customer loyalty. Treating customers as a kind, a hard-working kind who deserve good times for every hard-earned dollar spent, as well as how I'd like to be treated. Excellent asset to coworkers and true team player always say, these are not just tables to be flipped, they're people and individuals all different.
Overview
11
11
years of professional experience
Work History
Waitress
Twisted Grape Wine And Crafthouse
Cameron, NC
02.2020 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress - Head Waitress
Pizza Inn
Dunn, NC
01.2017 - 05.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Greeted new customers, discussed specials and took drink orders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected dishes and utensils for cleanliness.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Scheduled reservations and managed seating arrangements simultaneously in a high-traffic, buffet restaurant while maintaining calm, professional demeanor.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Coached employees on salesmanship and updated menus to increase sales.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supported needs of 3-5 person wait staff who attended to specific needs of countless customers daily for fast-pace, buffet, restaurant with social relevancy and intentionality.
Front Desk Receptionist
Bleecker Chevrolet
Dunn, NC
05.2012 - 11.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Kept records in CRM to maintain customer data.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Triton High School
Erwin, NC05.2012
Skills
- Order Accuracy and Delivery
- High Energy and Stamina
- Able to Lift 30 Pounds
- Food Safety Standards
- Cleaning and Sanitizing
- Transactions and Cash Handling
- Service-Oriented
- Menu Memorization and Presentation
- Point of Sale Systems
- Age Verification
- High Volume Dining
- Food and Beverage Pairings
Slinging a little mud on four wheels.
Sweet Freedom.
Timeline
Waitress
Twisted Grape Wine And Crafthouse
02.2020 - 11.2021
Waitress - Head Waitress
Pizza Inn
01.2017 - 05.2020
Front Desk Receptionist
Bleecker Chevrolet
05.2012 - 11.2017
High School Diploma -
Triton High School