Maya Spire
GLEN ABBEY MEMORIAL PARK & MORTUARY
San Diego,CA
1
Certification
11
years of professional experience
Customer-focused operations professional with 8+ years of experience in hospitality, customer service, team leadership, and fast-paced service environments. Proven ability to lead teams, train new employees, resolve customer concerns, and maintain operational excellence while delivering exceptional guest experiences. Recognized for strong communication, attention to detail, adaptability, and a commitment to creating positive customer interactions in high-volume settings.
Work History
FUNERAL DIRECTOR
2 Years- Deliver personalized client service while supporting families through planning, coordination, and administrative processes during significant life events.
- Manage scheduling, documentation, and service coordination activities while maintaining accuracy, professionalism, and confidentiality.
- Communicate effectively with clients, vendors, healthcare providers, and internal teams to ensure seamless service execution.
- Demonstrate exceptional problem-solving abilities when managing time-sensitive requests and changing priorities.
- Maintain detailed records and documentation while ensuring compliance with organizational and regulatory requirements.
- Build strong relationships through empathy, professionalism, and outstanding customer care.
SHIFT LEAD
8 Years- Lead daily operations in a high-volume café environment while consistently delivering exceptional customer service and maintaining company standards.
- Supervise and support team members during peak business hours, ensuring efficient workflow, quality service, and a positive guest experience.
- Train, mentor, and onboard new employees, helping team members quickly develop product knowledge, operational skills, and customer service techniques.
- Manage cash handling procedures, deposits, register reconciliation, and daily operational reporting with a high degree of accuracy and accountability.
- Coordinate staffing assignments and workflow priorities to maximize efficiency and service levels during busy periods.
- Resolve customer concerns professionally and proactively, turning challenging situations into positive guest experiences.
- Monitor inventory levels, product quality, cleanliness standards, and operational compliance to maintain a safe and welcoming environment.
- Recognized by leadership for dependability, adaptability, and strong leadership skills.
LIBRARY AIDE
2 Years 3 Months- Assisted patrons with information requests and account services while delivering exceptional customer support.
- Maintained accurate records, databases, and documentation with strong attention to detail.
- Supported daily operations through administrative assistance, data entry, and inventory management.
- Collaborated with team members to coordinate community programs and public service initiatives.
Education
Associate of Science - Funeral Science/Environmental Technology
Expected in 10/2027
High School Diploma
Skills
Customer Service Excellence
Team Leadership
Employee Training & Development
Shift Management
Cash Handling & Reconciliation
Inventory Control
Food Safety Compliance
Opening & Closing Procedures
Conflict Resolution
Quality Assurance
Team Collaboration
Problem Solving
Time Management
Multitasking
Adaptability
Relationship Building
Communication
Attention to Detail
Microsoft Office Suite
POS Systems
Customer Relationship Management
Inventory Management
Scheduling & Operations Coordination
Team Training & Development
Certification
- FOOD HANDLING Cert
- CPR Certification
Timeline
FUNERAL DIRECTOR
GLEN ABBEY MEMORIAL PARK & MORTUARY
10.2024 - CurrentRead More
SHIFT LEAD
PEET'S COFFEE
08.2018 - 08.2026Read More
LIBRARY AIDE
SAN DIEGO PUBLIC LIBRARY
04.2016 - 07.2018Read More
Eastlake High School
High School Diploma
Read More
San Diego City College
Associate of Science from Funeral Science/Environmental Technology
Read More