WIKENSON MICHEL
Pompano beach,Fl
Summary
Dedicated and service-driven professional with experience in education support, teaching, healthcare administration, and customer service. Skilled in guiding others, maintaining professionalism under pressure, and contributing to structured environments where accountability, communication, and consistency matter. Brings a calm and respectful approach to working with diverse individuals and a strong interest in youth development, mentorship, supervision, and long-term growth in student care services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pro Sales Associate, Pro Desk
The Home Depot
09.2024 - Current
- Support customers and department operations in a fast-paced environment requiring patience, professionalism, and strong communication.
- Maintain accurate orders, files, credit applications, and account information while following company procedures.
- Assist with onboarding and guidance for new associates on systems and customer engagement.
- Help leadership meet department goals by staying organized, dependable, and solution-focused.
- Communicate effectively with diverse customers and coworkers while handling issues in real time with sound judgment and emotional control.
Customer Service Associate
The Home Depot
08.2023 - 09.2024
- Provided front-line customer support in a high-volume service environment with consistent professionalism and courtesy.
- Responded to customer concerns, order questions, returns, refunds, and store service requests in real time.
- Helped maintain organized daily operations by following procedures and resolving issues accurately.
- Built strong problem-solving and communication skills while working with people from diverse backgrounds.
- Demonstrated reliability, patience, and teamwork in a structured setting with daily accountability.
Patient Access Specialist
Broward Health North
06.2024 - 11.2024
- Managed patient admissions, scheduling, and insurance verification while maintaining confidentiality and professionalism.
- Performed data entry, report preparation, and document management to support organized administrative operations.
- Assisted patients and staff with clear communication and a calm approach in a healthcare environment.
- Helped maintain accuracy, compliance, and efficiency in daily workflows.
- Supported leadership and team operations through dependable follow-through and attention to detail.
Education
Master of International Business Administration - MIBA
MIU City University Miami
01-2025
Bachelor of Business Management - undefined
U Sanjose
01-2021
Skills
- Youth Guidance and Mentorship
- Behavior Observation and Reporting
- Team Collaboration and Operational Support
- Cross-Cultural and Multilingual Communication
- Communication and Relationship Building
- Professionalism Under Pressure
- Documentation and Administrative Support
- Structured Routines and Accountability
- Conflict Resolution and Problem Solving
- Confidential Information Handling
Certification
Diploma in online teaching, Project Management (PM)
LANGUAGES
Languages: English, French, Spanish, Haitian Creole
Timeline
Pro Sales Associate, Pro Desk
The Home Depot
09.2024 - Current
Patient Access Specialist
Broward Health North
06.2024 - 11.2024
Customer Service Associate
The Home Depot
08.2023 - 09.2024
Master of International Business Administration - MIBA
MIU City University Miami
Bachelor of Business Management - undefined
U Sanjose