Wilber Guanche
Tampa,FL
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Hotel America
Santa Clara, Cuba
02.2021 - 10.2023
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Monitored team progress towards achieving milestones set forth in project plans.
- Created company handbook to document corporate policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented systems for tracking operational performance metrics.
- Forecasted customer demand to set prices or credit terms for goods or services.
Server
Fussion Restaurant
Santa Clara, Cuba
06.2018 - 04.2020
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
Architect
CITMA.
Santa Clara, Villa Clara, Cuba
05.2016 - 03.2018
- Coordinated activities between architects, designers, engineers and contractors throughout the duration of a project.
- Conducted on-site visits to construction sites to monitor plan compliance.
- Completed formal design intent and construction documentation.
- Interacted with clients to provide timely and relevant status updates.
- Organized data and modeled information for use in key decision-making.
- Monitored internal financial budgets to measure against projections.
- Created blueprints, drawings and detailed schematics of proposed structures.
Education
Bachelor of Architecture - Architectural Engineering
UCLV Martha Abreu De Las Villas
Santa Clara, Cuba06-2016
High School Diploma -
Orlando Nieto
Santa Clara, Cuba06-2005
Skills
- Safe Food Handling
- Food Delivery
- Food Running
- Table Bussing
- Guest Engagement
- Supply Restocking
- Table Setting
- Order Management
- Menu Memorization
- Sales Techniques
- Quality Control
- Dining Customer Service
- High-Volume Dining
- Positive and Professional
- Relationship Management
- Cash Handling
- Site Planning and Design
- Construction Estimation
- Interior Design
- Design Development
- Engineering Documentation
- Community Planning
- Budget Development
- Project Management
- Staff Management
- Customer Engagement
- Organization and Prioritization
- Customer-Oriented
- Supervisory Skills
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
Manager of Operations
Hotel America
02.2021 - 10.2023
Server
Fussion Restaurant
06.2018 - 04.2020
Architect
CITMA.
05.2016 - 03.2018
Bachelor of Architecture - Architectural Engineering
UCLV Martha Abreu De Las Villas
High School Diploma -
Orlando Nieto
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