Wilber Pacheco
Indio,CA
Summary
Dynamic professional with a proven track record in information management and problem-solving. Excelled in regulatory compliance and database administration, significantly enhancing customer satisfaction. Skilled in team collaboration, adept at driving results through innovative solutions and personalized service.
Overview
10
10
years of professional experience
Work History
Information Specialist
Sunline Transit Agency
2017.10 - 2024.06
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Banquet Bartender
Miramonte Resort
2016.02 - 2016.11
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
Sales Agent
Ernie Ball Music Man
2014.06 - 2016.02
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
Education
High School Diploma -
Indio High School
Indio, CA2007
Skills
- Information Management
- Regulatory Compliance
- Database Administration
- Record preparation
- Data Entry
- Payment Processing
- Problem-Solving
- Team Collaboration
Timeline
Information Specialist
Sunline Transit Agency
2017.10 - 2024.06
Banquet Bartender
Miramonte Resort
2016.02 - 2016.11
Sales Agent
Ernie Ball Music Man
2014.06 - 2016.02
High School Diploma -
Indio High School
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