Wilber Reveron
Tampa,FL
Summary
Result driven and goal-oriented. Exceptional multitasking and organizational skills with a proven ability to adapt and perform well in diverse environments.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Health Insurance Associates
TAMPA, FL
06.2023 - 07.2024
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Initiated contact with potential clients through cold calling and networking activities.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Negotiated contracts with providers to secure competitive rates for customers.
- Exceeded company sales goals for new policies.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Licensed Insurance Sales Agent
Tranzact
Tampa, FL
05.2020 - 08.2021
- Handled, both Spanish and English, outbound and inbound sales-related calls to qualify individuals interested in purchasing insurance coverage
- Recommended type and amount of coverage based on analysis of customers' circumstances using sales techniques
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial/health insurance situations
- Worked to accommodate new and different insurance requests and explored new value opportunities with clients
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Determined financial needs by assessing existing health coverage and aligning new products and services with long-term goals
- Built relationships with clients
Sales Specialist
Beymark Inc.
Tampa, FL
10.2019 - 05.2020
- Managed customer accounts, interacted with customers by answering questions from multiple clients and consumers in a retail setting
- Met weekly, monthly and annual goals for customer satisfaction, sales, and installations
- Handled billing, technical support, and minor device repair
- Sold multiple carriers and products (Sprint, Verizon, AT&T, Direct TV, Spectrum, and Frontier)
- Increased company sales through attractive incentives and promotional offers
- Participated in interdepartmental meetings and prepared reports on any customer issues and resolutions.
Construction Contractor
A Roofing and Handyman Services
San Juan, PR
07.2019 - 10.2019
- Performed daily maintenance, determined tools and equipment needed for individual repair or maintenance job, general maintenance such as personal yards and indoor/outdoor maintenance of buildings
- Worked hands-on with painting and renovations, thoroughly cleaned locations, appliance removal and replacement, as well as disposal, plumbing, and electrical work
- Had the ability to read and interpret blueprints and manuals
- Had an understanding of current health and safety guidelines.
Education
High School Diploma -
DW Waters Career Center
Tampa, FLSkills
- Exceptional multitasking and organizational skills
- Outstanding decision-making skills
- Proficient in analyzing and resolving problems
- Ability to develop and institute needed procedures and responses
- Sales techniques
- Customer service
- Relationship building
- Call Management
- Complaint resolution
- Product Knowledge
- Data Collection
- Data Entry
- Sales closing
- Professional telephone demeanor
- Active Listening
- Bilingual in English and Spanish
Detailedreferences
Liana Eden
Timeline
Licensed Insurance Agent
Health Insurance Associates
06.2023 - 07.2024
Licensed Insurance Sales Agent
Tranzact
05.2020 - 08.2021
Sales Specialist
Beymark Inc.
10.2019 - 05.2020
Construction Contractor
A Roofing and Handyman Services
07.2019 - 10.2019
High School Diploma -
DW Waters Career Center
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