Wilbert Abad

Spring Valley,CA

Summary

Goal-oriented account development representative with proven success in pipeline management and customer satisfaction. Skilled in fostering strong client relationships and driving sales growth through collaborative teamwork and effective problem-solving.

Overview

years of professional experience

Work History

Account Development Representative

Sherwin-Williams Paints

San Diego, CA

02.2026 - Current

Collaborated with sales team to create targeted marketing strategies for key accounts.
Engaged with clients to identify needs and recommend appropriate paint solutions.
Conducted product demonstrations to enhance customer understanding and drive sales.
Managed customer inquiries and provided timely responses to ensure satisfaction.
Maintained up-to-date knowledge of product offerings, industry trends, and competitive landscape.
Assisted in developing training materials for new team members on product features and benefits.
Provided timely resolution of customer issues, leading to increased loyalty and repeat business from satisfied clients.
Utilized CRM software effectively to track client interactions, manage pipelines, and ensure accurate reporting on sales activities.
Boosted client satisfaction by providing exceptional account management and maintaining strong relationships with key decision makers.
Maintained in-depth knowledge of industry trends, competitors, and market dynamics to inform account development strategies.

Store Manager

Sherwin Williams Paint

San Diego, CA

03.2025 - 02.2026

Managed daily store operations, ensuring compliance with company policies and procedures.
Trained and developed team members in product knowledge and customer service skills.
Oversaw inventory management, including stock ordering and organization to optimize sales.
Analyzed sales trends to identify opportunities for growth and improve store performance.
Implemented merchandising strategies to enhance product visibility and drive customer engagement.
Resolved customer complaints effectively, promoting satisfaction and loyalty within the community.
Coordinated staff schedules to ensure adequate coverage during peak business hours.
Conducted regular safety audits to maintain a safe shopping environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Outside Sales Representative

Behr Paint

San Diego, CA

05.2018 - 03.2025

Developed and maintained strong relationships with key accounts to drive sales growth.
Conducted market research to identify new business opportunities and customer needs.
Collaborated with marketing team to create tailored promotional materials for clients.
Delivered product demonstrations and training sessions to enhance customer understanding of offerings.
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Established new accounts through cold calling and personal visits to potential customers.
Exceeded monthly sales targets and quotas consistently.
Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.

Outside Sales Representative

Dunn-Edwards Paint

San Diego, CA

08.2013 - 06.2017

Led initiatives to streamline sales processes, resulting in improved efficiency and client satisfaction.
Presented quarterly sales forecasts to management, aligning team goals with company objectives.
Visiting customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Developed and implemented successful sales strategies to increase revenue in assigned territories.
Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Contributed to creating a positive working environment with a focus on team collaboration and open communication.
Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in the the CRM system.
Met existing customers to review current services and expand sales opportunities.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Set and achieved company defined sales goals.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Bachelor of Science - Business

University of Phoenix

San Diego, CA

10-2017

Skills

CRM proficiency
Pipeline management
Cold calling
Territory management
Objection handling
Problem-solving
Sales strategies

Goal oriented
Time management
Teamwork and collaboration
Reliability
Customer satisfaction

Accomplishments

2025 Trademark Customer Service Manager Of The Year

Store 1606 National City

Sherwin Williams Paint

2024 Sales Year

1st Place In New Business Dollars = $392,000