Wilder Loiseau Jr.
Tavares,FL
Summary
A dependable, hard-working individual with over 10 years of experience in customer service. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptops and desktop computers. Seeking a role offering opportunities for long-term professional growth and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Help Desk Specialist
Holiday Inn Club Vacations
06.2022 - Current
- Respond to IT service requests via online tickets and phone calls
- Utilize ServiceNow ticketing system to log and track issues
- Provide high-quality, proactive support with effective communication
- Document and maintain support processes and procedures
- Perform management, installation, configuration, and maintenance of IT equipment
- Administer access to software, including Office 365 and Microsoft Dynamics 365
- Use Active Directory for user access management
- Implement diagnostic tools for troubleshooting network and hardware/software issues.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
Shipping & Receiving Supervisor
Jeunesse Global
12.2014 - 06.2022
- Used FedEx and UPS Ship Managers for high-volume shipping
- Utilized computer applications, including Microsoft Excel and Office
- Prepared shipping documents and determined optimal shipping methods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Forklift Operator
Rexel
12.2012 - 11.2014
- Responsible for order pulling, selecting, loading, and unloading
- Ensured accurate and timely product delivery using forklift and pallet jack.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
Associate of Science - Information Technology
Keiser University
Orlando, FL07.2019
Skills
- Microsoft Office (Word, Excel, and PowerPoint)
- Proficient in helpdesk ticket system such as ServiceNow
- Proficient in Windows
- Critical Thinking
- SCCM
- Active Directory
- Help desk
- Software troubleshooting
Certification
CompTIA A
Timeline
IT Help Desk Specialist
Holiday Inn Club Vacations
06.2022 - Current
Shipping & Receiving Supervisor
Jeunesse Global
12.2014 - 06.2022
Forklift Operator
Rexel
12.2012 - 11.2014
Associate of Science - Information Technology
Keiser University
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