Summary
Overview
Work History
Education
Skills
Playing basketball and watching my daughter play volleyball
Timeline
Wiley Norrell

Wiley Norrell

Huntsville,AL

Summary

Have been in telecommunications since 20 years old . Started as a tech and have done everything within this field . This includes installation ,running fiber drops ,QA/QC,service , maintenance , sales ,and etc. Have also been a supervisor /manager in two different markets successfully . Kept and maintained a good positive working environment , all while hitting goals and making bonuses month after month consistently . Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

8
8
years of professional experience

Work History

Manager /Communications Supervisor

FHG
Huntsville, AL
01.2021 - Current
  • Route techs efficiently
  • QA/QC
  • Train techs in performing safe tv ,phone , and cable installation (coax and fiber)
  • Getting techs certified on ladders and safety equipment
  • Managing and maintaining fleet vehicles
  • Managing and maintaining warehouse and equipment . small parts and all installation equipment
  • Interviewing and hiring employees
  • Maintaining and motivating techs , while making bonus every month .
  • Hit bonus every month .
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Supervisor

ITG
Spartanburg , SC
01.2020 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections of vehicles and safety equipment .
  • Monitored work flow for 20 employees.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Cable Installation Technician

Ace Telecom
Montgomery, AL
03.2014 - 12.2019
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Repaired and updated equipment to conform to company-wide standards.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for business and residential customers.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Education

GED -

Lee High School, Montgomery, AL
05.1997

Played all sports and organized all off field events

Skills

  • Multitasking several different positions All while making good numbers every month
  • Communication Strategy Development
  • Corporate Events Planning
  • Administrative Support
  • Customer Experience
  • High-Volume Environments
  • Quality Assurance Requirements

Playing basketball and watching my daughter play volleyball

I have enjoyed playing basketball since i was young . Its something I enjoy doing in my spare time . My daughter just recently made the high school volley ball team and I enjoy watching her play .

Timeline

Manager /Communications Supervisor - FHG
01.2021 - Current
Supervisor - ITG
01.2020 - 12.2020
Cable Installation Technician - Ace Telecom
03.2014 - 12.2019
Lee High School - GED,

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Wiley Norrell