Summary
Overview
Work History
Education
Skills
Timeline
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Wilfred Komu

Piscataway,NJ

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to CVS. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Pharmscript Pharmacy
04.2016 - Current


  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Pharmacy Technician

Partners Pharmacy
11.2013 - 04.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

High School Diploma -

Senior Chief High School
Nairobi, Kenya

Bachelor of Arts - Business Administration

Daystar University
Nairobi, Kenya

Skills

  • Patient Education
  • Quality Assurance and Control
  • Problem-Solving Skills
  • Medicare and Medicaid Processes
  • Team Collaboration
  • Updating Medication Histories
  • Complex Problem-Solving
  • Reviewing Patient Information
  • Prescription Processing Software
  • Assisting Pharmacists
  • FDA Drug Safety Guidelines

Timeline

Pharmacy Technician

Pharmscript Pharmacy
04.2016 - Current

Pharmacy Technician

Partners Pharmacy
11.2013 - 04.2016

High School Diploma -

Senior Chief High School

Bachelor of Arts - Business Administration

Daystar University

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Wilfred Komu